Job Description
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
Senior Voice of Customer Data Strategist
At Alma, we are building the future of mental healthcare by supporting the people who provide it. We are seeking a Sr. VoC Data Strategist to architect the domain strategy for how we measure and interpret the customer experience. This is a senior individual contributor role responsible for operationalizing our measurement systems and driving the cross-functional execution required for customer sentiment signals to be interpreted consistently, measured rigorously, and trusted as a decision‑ready input to drive business decisions.
Reporting to the Director, Voice of the Customer, you will serve as the primary strategic liaison between CX, Product, and Data teams to ensure customer sentiment, behavioral signals, and operational metrics are translated into structured, decision-ready insight and executive-ready narratives, thereby enabling the organization to make data-driven decisions. You won’t just monitor sentiment; you will define the data contracts and measurement frameworks that allow the organization to evaluate impact with confidence. Your goal is to move the organization beyond answering "What is the score?" to clarifying the fundamental strategic questions that determine whether our actions are successfully improving the customer experience.
What you’ll do:
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