Assistant Manager - Guest Experience

Organization- Alila Diwa Goa

Summary

• Oversee daily guest experience operations, ensuring service standards are consistently met and exceeded.
• Personally engage with guests to gather feedback, resolve concerns, and create memorable moments.
• Collaborate with departments (front office, F&B, housekeeping, activities) to ensure seamless service delivery.
• Use guest data and preferences to personalize experiences—whether it’s a welcome amenity, a room setup, or a surprise celebration.
• Support the Front Office Manager in training and mentoring team members on service excellence.
• Monitor guest satisfaction scores and implement improvement initiatives.
• Assist in planning and executing special events, VIP visits, and seasonal experiences.
• Focus on enhancing Loyalty Members experience as well.

Qualifications

Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.

• Well developed communication and customer relations skills.