HelpDesk Tech

Help Desk Technician I

Full-Time | Permanent

Westfield, MA – Onsite

Target Compensation: $50,000 – $60,000

The Alexander Technology Group is seeking a Help Desk Technician I to support a growing organization in Westfield, MA. This individual will provide day-to-day technical support to internal users, assisting with hardware, software, and connectivity issues in a collaborative team environment.

This is a great opportunity for an early-career IT professional looking to build hands-on experience and grow within a supportive, team-oriented environment.

Schedule

Onsite 5 days a week in Westfield, MA

Standard business hours (Monday–Friday)

Occasional flexibility as needed for support coverage

Key Responsibilities

• Provide technical support for desktops, laptops, and business applications
• Troubleshoot hardware, software, email, and network connectivity issues
• Guide users through solutions in a clear, user-friendly manner
• Set up and configure new equipment, including workstations and peripherals
• Escalate more complex issues while maintaining ownership and communication
• Coordinate repairs and replacements with third-party vendors
• Document and track support requests in a ticketing system
• Contribute to internal documentation and knowledge base resources

Qualifications

• 1–3 years of experience in a Help Desk or IT support role
• Strong understanding of Windows operating systems and desktop environments
• Basic knowledge of networking concepts (LAN/WAN, VPN, connectivity)
• Excellent communication skills with a customer-focused approach

Preferred Experience

• Experience with ticketing systems and remote support tools
• Exposure to Microsoft 365 or similar business applications
• Familiarity with hardware setup, imaging, and device configuration

If qualified and interested in learning more about this role, please forward resume to:

Alex Nizolek anizolek@alexandertg.com

*MONATG*