Role Overview
Alexander Technology Group is hiring a entry-level HelpDesk Tech. This is a full-time role in Westfield. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Help Desk Technician I
Full-Time | Permanent
Westfield, MA – Onsite
Target Compensation: $50,000 – $60,000
The Alexander Technology Group is seeking a Help Desk Technician I to support a growing organization in Westfield, MA. This individual will provide day-to-day technical support to internal users, assisting with hardware, software, and connectivity issues in a collaborative team environment.
This is a great opportunity for an early-career IT professional looking to build hands-on experience and grow within a supportive, team-oriented environment.
Schedule
Onsite 5 days a week in Westfield, MA
Standard business hours (Monday–Friday)
Occasional flexibility as needed for support coverage
Key Responsibilities
- Provide technical support for desktops, laptops, and business applications
- Troubleshoot hardware, software, email, and network connectivity issues
- Guide users through solutions in a clear, user-friendly manner
- Set up and configure new equipment, including workstations and peripherals
- Escalate more complex issues while maintaining ownership and communication
- Coordinate repairs and replacements with third-party vendors
- Document and track support requests in a ticketing system
- Contribute to internal documentation and knowledge base resources
Qualifications
- 1–3 years of experience in a Help Desk or IT support role
- Strong understanding of Windows operating systems and desktop environments
- Basic knowledge of networking concepts (LAN/WAN, VPN, connectivity)
- Excellent communication skills with a customer-focused approach
Preferred Experience
- Experience with ticketing systems and remote support tools
- Exposure to Microsoft 365 or similar business applications
- Familiarity with hardware setup, imaging, and device configuration
If qualified and interested in learning more about this role, please forward resume to:
Alex Nizolek anizolek@alexandertg.com
*MONATG*
About Alexander Technology Group
Alexander Technology Group
alexandertg.com
Frequently Asked Questions
How do I apply for the HelpDesk Tech position at Alexander Technology Group?
Use the Apply button above to submit your application directly to Alexander Technology Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the HelpDesk Tech position at Alexander Technology Group located?
This position is based in Westfield. Alexander Technology Group has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a HelpDesk Tech at Alexander Technology Group earn?
Alexander Technology Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the HelpDesk Tech role at Alexander Technology Group posted?
This role was posted on April 22, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the HelpDesk Tech role at Alexander Technology Group entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Alexander Technology Group has listed.
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