Branch Care Coordinator

R10096466 Branch Care Coordinator (Open)

Location:

Vegreville, AB (Lakeland) - Respiratory therapy

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

The Branch Care Coordinator at Lakeland Respiratory plays a vital role in ensuring the efficient and compassionate delivery of home healthcare services. This position involves coordinating patient care, managing administrative tasks, and acting as a central point of contact for patients, families, and healthcare professionals within a specific branch.

• *Coordinate and schedule patient care services, including equipment delivery, installations, and follow-up visits.

• Process and manage patient referrals, ensuring accurate data entry and compliance with company policies and regulatory requirements.

• Communicate effectively with patients, families, and caregivers to provide information, address concerns, and facilitate a positive care experience.

• Collaborate with clinical staff, sales representatives, and other internal departments to ensure seamless service delivery.

• Maintain accurate and up-to-date patient records, including medical information, equipment usage, and service history.

• Manage inventory of medical equipment and supplies at the branch level, ensuring availability and proper maintenance.

• Assist with billing and invoicing processes, including verifying insurance coverage and processing payments.

• Resolve patient complaints and issues promptly and professionally, escalating complex cases to appropriate management.

• Participate in team meetings and training sessions to enhance knowledge and skills.

• Adhere to all company policies, procedures, and safety guidelines.

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Are you a MATCH?

• High school diploma or equivalent; a college diploma in a related field (e.g., Medical Office Administration, Healthcare Management) is preferred.

• Minimum of 2-3 years of experience in a healthcare coordination or administrative role, preferably in a home healthcare setting.

• Strong organizational and time management skills with the ability to prioritize multiple tasks effectively.

• Excellent communication skills, both written and verbal, with a compassionate and professional demeanor.

• Proficiency in using computer software, including Microsoft Office Suite (Word, Excel, Outlook) and healthcare management systems.

• Ability to work independently and as part of a team in a fast-paced environment.

• Knowledge of medical terminology and healthcare industry regulations is an asset.

• Demonstrated problem-solving abilities and attention to detail.

• Valid driver's license and access to a reliable vehicle may be required depending on branch needs.

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. 

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.