Call Center Customer Service Representative (Remote)

The Call Center Customer Service Representative (Remote) plays a crucial role in delivering excellent customer support by handling inquiries, resolving issues, and ensuring a positive experience for clients. Working remotely, this role involves managing calls effectively using CRM tools and maintaining detailed call documentation. The representative will be part of a large, dynamic team and report directly to a manager, with no travel required.

Responsibilities

• Provide timely and professional customer support via phone
• Handle inquiries and resolve customer issues efficiently
• Accurately enter data and document all calls thoroughly
• Maintain comprehensive product knowledge to assist customers
• Manage complaints with patience and professionalism
• Conduct follow-up communications to ensure customer satisfaction
• Utilize CRM software to track interactions and customer information
• Adhere to quality assurance standards to maintain service excellence

Preferred Qualifications

• 1+ years of experience in customer service roles
• High school diploma or equivalent
• Strong communication and active listening skills
• Effective problem-solving and conflict resolution abilities
• Proficiency with CRM software and multitasking capabilities
• Excellent data entry and time management skills
• Team collaboration mindset

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.