Retention Operations Specialist (French Customers)

JOB LEVEL

P20

EMPLOYEE ROLE

Individual Contributor

Proficient in spoken and written French (Mandatory)

The Opportunity

• Retention Operations Specialist will be part of the Creativity & Productivity Sales Operation group’s Recurring Revenue Operations team and will be responsible for creating quotes and engaging with customers/partners to secure on-time subscription payments and support new revenue growth. You will be required to manage a customer pipeline and provide an accurate outlook.

What you'll Do

• Develop expertise and understanding of Adobe's Enterprise Term Agreements (Creativity & Productivity Business Products), Conditions of Service & Commercial Terms.
• Researching customer contracts and purchasing history in CRM systems to create timely and accurate quotations for Anniversary Payment.
• Engaging with customers to secure anniversary purchase orders on time and support revenue growth through True-Up motion.
• Engaging with business partners in Sales, Finance, Operations to resolve issues raised by Customers/Partners related to Anniversary & True-Up payments.
• Securing and validating Purchase orders on time, driving maximum recurring revenue rates overall
• Handling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook
• Attaining quarterly targets for timely anniversary bookings and true ups
• Willing to work: EMEA Shift

What you need to succeed

• Proficient in spoken and written French and English. Able to communicate confidently and professionally with customers. Can clearly comprehend and articulate information in both languages.
• Minimum of a bachelor’s degree or equivalent experience in a numerate, technical, or business field.
• Minimum 3–5 years of experience in a related role such as Sales Operations, B2B Account Management, Services Renewals, or Operations Process within the technology industry.
• Strong communication skills and numeracy skills, including intermediate or better familiarity with Microsoft Excel
• Experience in supporting high value customers (telephone/email) with ability to learn processes quickly and adhere to process guidelines.
• Ability to analyze, make decisions and solve problems without requiring ongoing direction.
• Ability to recognize key performance indicators, ensure ongoing monitoring and collate information into clear management reports
• Competence in sales pipeline management and CRMs (D365, Salesforce, SAP etc.) or similar applications.
• Highly motivated and goal‑oriented, with strong organizational skills and the ability to effectively prioritize tasks and manage time.
• Self-starter with ability to achieve successful results with limited supervision often under tight deadlines. Attention to detail is essential.
• Strong team orientation and ability to build cross-functional relationships

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

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