Customer Service Representative / Data Analyst

Job Summary As a Customer Service Representative / Data Analyst , you will be responsible for managing day-to-day customer inquiries while also collecting, analyzing, and reporting on key data metrics. This hybrid role is ideal for someone who is both people-focused and data-drivencomfortable solving customer issues while uncovering insights to support business decisions. Customer Service (50%) Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve product or service problems by clarifying the customers complaint, determining the cause, and explaining the best solution. Document customer interactions in the CRM system. Identify recurring issues and escalate to the appropriate teams. Assist with onboarding new customers and providing product or service guidance. Data Analysis (50%) Collect, clean, and analyze customer service and operational data Build dashboards and reports to track KPIs and service performance trends. Use data to identify process improvement opportunities and present operational metrics Collaborate with other departments (Sales, Operations, Product) to share findings and support business initiatives. Support ad hoc analysis requests from leadership. Qualifications Required: 2+ years of experience in a customer service or support role. 1+ years of experience with data analysis or reporting responsibilities. Proficiency in Microsoft Excel / Google Sheets (pivot tables, lookups, charts). Experience with CRM tools (e.g., Zendesk, Salesforce, Intercom). Strong analytical, critical thinking, and problem-solving skills. Excellent communication skillsboth written and verbal. High attention to detail and organizational skills. Preferred: Experience with data visualization tools (e.g., Power BI, Tableau). Familiarity with SQL or basic database querying. Experience working in a fast-paced, cross-functional environment. Post-secondary education in Business, Data Analytics, or a related field. About Adaria Vending Services Limited: Adaria Vending Services is a Vaughan based company specializing in logistics and fulfillment services for unattended retail outlets such as vending machines. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you''ll ever find a vending machine. We''re a young, dynamic team dedicated to providing industry leading fulfillment to vending machines and clients located across Canada. Why work for us?: Growth and advancement opportunities. We are the fastest growing company in our industry and we are always looking for hardworking employees to join our management/supervisor team. Comprehensive health and benefit package for full time employees (dental, vision, disability, drugs, paramedical, etc). No copay required Fun, friendly, and dynamic team. (Team building events, Go Karting, and BBQ) We are themarket leader and innovator of technology within our industry Opportunities to execute your own ideas and improvement Powered by JazzHR