Customer Service Representative / Data Analyst

**Job Summary**:

As a **Customer Service Representative / Data Analyst**, you will be responsible for managing day-to-day customer inquiries while also collecting, analyzing, and reporting on key data metrics. This hybrid role is ideal for someone who is both people-focused and data-driven—comfortable solving customer issues while uncovering insights to support business decisions.

• *Customer Service (50%)**
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and explaining the best solution.
• Document customer interactions in the CRM system.
• Identify recurring issues and escalate to the appropriate teams.
• Assist with onboarding new customers and providing product or service guidance.
• *Data Analysis (50%)**:
• Collect, clean, and analyze customer service and operational data
• Build dashboards and reports to track KPIs and service performance trends.
• Use data to identify process improvement opportunities and present operational metrics
• Collaborate with other departments (Sales, Operations, Product) to share findings and support business initiatives.
• Support ad hoc analysis requests from leadership.
• *Qualifications**:
• *Required**:
• 2+ years of experience in a customer service or support role.
• 1+ years of experience with data analysis or reporting responsibilities.
• Proficiency in Microsoft Excel / Google Sheets (pivot tables, lookups, charts).
• Experience with CRM tools (e.g., Zendesk, Salesforce, Intercom).
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent communication skills—both written and verbal.
• High attention to detail and organizational skills.
• *Preferred**:
• Experience with data visualization tools (e.g., Power BI, Tableau).
• Familiarity with SQL or basic database querying.
• Experience working in a fast-paced, cross-functional environment.
• Post-secondary education in Business, Data Analytics, or a related field.
• *About Adaria Vending Services Limited**:

Adaria Vending Services is a Vaughan based company specializing in logistics and fulfillment services for unattended retail outlets such as vending machines. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a vending machine. We're a young, dynamic team dedicated to providing industry leading fulfillment to vending machines and clients located across Canada.

• *Why work for us?**:
• Growth and advancement opportunities. We are the fastest growing company in our industry and we are always looking for hardworking employees to join our management/supervisor team.
• Comprehensive health and benefit package for full time employees (dental, vision, disability, drugs, paramedical, etc). No copay required
• Fun, friendly, and dynamic team. (Team building events, Go Karting, and BBQ)
• We are the market leader and innovator of technology within our industry
• Opportunities to execute your own ideas and improvement

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