Training Manager - Retail

Hiring for Training Manager for Indian Retail & Distribution Firm.

CTC: 10LPA

Location: Mumbai

Travel : Yes

Reporting to : Business Head

Roles and Responsibilities:

• Develop and maintain a training schedule
• Identifying training needs & designing and implementing training programmes
• Evaluating sales staff and identifying areas for improvement
• Implementing the best practices across stores to uplift store experience
• Developing a grading and testing structure to assess all store teams
• Creating Training Manuals which are focused and clear on topics within the brand. These can include videos and presentations
• Deliver training sessions in person one on one, or in groups in store or online for outstation stores
• Assess business goals and develop training material that align
• Work closely with store teams to identify areas they need training in and develop material for it. Use the help of store KPI’s to further analyse areas of improvement
• Foster an exciting and inclusive training environment
• Building and maintaining relationships
• Maintain training records and documentation
• Participate in cross-functional projects and initiatives.

Experience Required :

• Over 5 years of experience in retail training
• Strong understanding of retail operations and customer service principles
• Good communication and people skills
• Proven ability to develop and deliver effective training programs
• Strong organisational skills and multitasking