Information Technology Manager

Job Title: IT Manager

POSITION SUMMARY The IT Manager is responsible for the end-to-end management of the organization's hybrid IT infrastructure, encompassing on-premise hardware, public cloud environments (AWS and Azure), and a growing portfolio of enterprise SaaS platforms. This role leads a team of approximately 10 across IT and security functions, and carries accountability for IT budget management, compliance with SOC 2 and ISO 27001 frameworks, and the operational reliability that engineering, product, and business teams depend on.

As a security product company, our internal infrastructure must reflect the standards we set for our customers. This is people leadership role, with a defined path to Director of IT as the function matures.

KEY RESPONSIBILITIES

1. People & Team Leadership

• Lead, manage, and develop a team of approximately 10 IT and security professionals, including goal setting, performance reviews, and career development planning.
• Build team capability through structured coaching, skills development, and succession planning.
• Establish clear escalation paths, on-call rotations, and incident response responsibilities across the team.
• Foster a culture of ownership, documentation, and continuous improvement.

2. Budget & Fiscal Management

• Own the IT budget in full: annual forecasting, monthly tracking of actuals against plan, and variance reporting to leadership.
• Evaluate and approve all IT vendor contracts, tool renewals, and capital expenditure requests.
• Identify cost optimization opportunities across cloud, SaaS, and infrastructure spend without compromising performance or security.
• Present budget proposals and investment cases to executive stakeholders with clear business justification.

3. Compliance & Security Governance

• Own the IT controls and evidence program underpinning SOC 2 Type II and ISO 27001 certifications, including access management, audit logging, endpoint policy, and control testing.
• Maintain a state of continuous audit readiness; lead all IT-related activities during certification audits and annual reviews.
• Collaborate with the security and legal teams to identify and remediate compliance gaps proactively.
• Implement and enforce Zero Trust architecture principles, MFA, and identity governance across the organization.

4. On-Premise Infrastructure & Hardware

• Oversee the full lifecycle of on-premise server hardware, including procurement, provisioning, maintenance, and decommissioning.
• Manage virtualization layers to support development and testing environments with high availability.
• Maintain and optimize Sophos firewalls, secure VPN protocols, and NGINX configurations for internal load balancing and reverse proxy requirements.
• Ensure 100% availability of critical development infrastructure: self-hosted Git servers, Jenkins CI/CD pipelines, and TestSigma automated testing environments.

5. Cloud & SaaS Administration

• Manage and optimize the organization's AWS and Azure environments, with accountability for cost efficiency, IAM, and security group configuration.
• Implement and maintain Single Sign-On (SSO) and Identity and Access Management (IAM) standards across all cloud platforms.
• Serve as primary administrator for enterprise SaaS platforms including Salesforce (CRM) and Keka (HRMS), managing configuration, user lifecycle, and integrations.
• Evaluate, onboard, and govern new SaaS tools in line with security and procurement policies.

6. Backup, Disaster Recovery & Business Continuity

• Design, document, and maintain disaster recovery and business continuity plans for all on-premise and cloud systems.
• Conduct and document regular DR tests; ensure recovery time objectives (RTOs) and recovery point objectives (RPOs) are defined and validated.
• Manage endpoint security including mobile device management (MDM), remote wipe capabilities, and advanced hardware configurations.

7. IT Support & Service Delivery

• Own the IT support function, ensuring timely and effective resolution of hardware, software, and connectivity issues across the organization.
• Define and enforce service level agreements (SLAs) for support requests, escalations, and incident resolution, with regular reporting against those targets.
• Oversee the IT helpdesk ticketing system, ensuring accurate logging, prioritization, and closure of all support requests.
• Manage the procurement, configuration, and deployment of end-user devices, including laptops, mobile devices, and peripherals, across a distributed workforce.
• Maintain an accurate and current IT asset register covering all