Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Microsoft Azure IaaS

Good to have skills : Linux

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will engage with clients to understand their needs and challenges, ensuring that our high-quality systems operate seamlessly. Your role will require you to leverage your exceptional communication skills to address client issues effectively, utilizing your in-depth product knowledge to design and implement appropriate solutions. You will be dedicated to maintaining the quality of service and ensuring client satisfaction through proactive engagement and problem-solving.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for system support.
• Provide training and guidance to junior team members on technical issues.

Must have Skills

Strong experience in Windows system administration.

o Install, configure, and maintain Windows servers.

o Manage user accounts, permissions, file systems, and services.

o Perform system monitoring, performance tuning, and capacity planning.

o Apply OS patches, updates, and security hardening.

o Troubleshoot system, application, and network-related issues.

Hands-on experience with Microsoft Azure services.

Knowledge of networking concepts (TCP/IP, DNS, HTTP, firewalls).

Experience with scripting (PowerShell).

Familiarity with monitoring and logging tools.

Good to Have Skills

Azure Storage ,Backup and Networking

Experience in hybrid cloud environments.

Automation & DevOps Support

Understanding of IIS and FTP configuration and troubleshooting.

Collaboration & Support

o Work with application, DevOps, and security teams.

o Provide L2/L3 support and participate in on-call rotations.

o Maintain system documentation and SOPs.