Role Overview
Accenture in India is hiring a mid-level Customer Contact Comms Analyst. This is a contract role in Gurugram. Part of Accenture in India's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Skill required: Omnichannel - Customer Communications
Designation: Customer Contact Comms Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat."
What are we looking for? Accenture Code of Business Ethics
- Ability to establish strong client relationship
- Ability to handle disputes
- Ability to meet deadlines
- Ability to work well in a team
- Adaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
Frequently Asked Questions
How do I apply for the Customer Contact Comms Analyst position at Accenture in India?
Use the Apply button above to submit your application directly to Accenture in India. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Contact Comms Analyst position at Accenture in India located?
This position is based in Gurugram. Accenture in India has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Contact Comms Analyst at Accenture in India earn?
Accenture in India has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Contact Comms Analyst role at Accenture in India posted?
This role was posted on April 23, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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