Desktop Support Engineer

Urgent requirement of Desktop support engineer L2

Job responsibilities

• Provide Level 2 technical support for desktops, laptops, printers, and other IT peripherals.
• Troubleshoot hardware and software issues related to Windows OS and applications.
• Handle Active Directory tasks (user creation, password reset, access management).
• Install, configure, and maintain operating systems, applications, and security updates.
• Diagnose and resolve network connectivity issues (LAN/Wi-Fi, VPN).
• Support Outlook, MS Office, and other enterprise applications.
• Manage ticketing tools (ServiceNow, Remedy, etc.) and resolve incidents within SLA.
• Perform system upgrades, patch management, and antivirus updates.
• Maintain IT asset inventory and documentation.

Required Skills

• Strong knowledge of Windows 10/11 OS troubleshooting
• Experience with Active Directory and Office 365 support
• Knowledge of networking basics (IP, DNS, DHCP)
• Experience in hardware troubleshooting and replacement