Dispatcher Supervisor

Job Description

The Dispatcher Supervisor (Control Center Supervisor) is responsible for planning, coordinating, and overseeing all snow removal operations to ensure safe, efficient, and high-quality service across terminal facilities. This role requires strong leadership, operational planning, and real-time decision-making during snow events, while maintaining safety, client communication, and team performance.

Pay: $29.00 per hour.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

Key Responsibilities

• Develop and implement comprehensive snow removal plans for all weather events
• Oversee daily snow operations and adjust staffing levels based on weather conditions and

operational demands

• Select, allocate, and manage appropriate tools and equipment (e.g., shovels, plows, machinery)
• Conduct routine site inspections and provide real-time updates to clients on terminal conditions
• Ensure all operations maintain a clean, safe environment and prevent damage to property
• Manage inventory of snow removal equipment, tools, and supplies
• Enforce all safety policies, procedures, and regulatory requirements

Operations & Performance Management

• Lead onboarding, training, and development of new and existing team members
• Implement and manage operational systems and technology tools
• Develop and present performance reports, including KPIs and improvement strategies
• Monitor passenger satisfaction metrics and provide daily reporting
• Maintain detailed logs of operations, inspections, weather activity, and service records
• Track productivity, efficiency, and accountability through performance systems
• Ensure accurate inventory control and database management

Qualifications

• Proven experience in operations management (snow removal, facilities, aviation, or similar

environment preferred)

• Strong leadership and team management skills
• Ability to make fast, effective decisions in high-pressure, weather-dependent situations
• Excellent communication and client-facing abilities
• Experience with reporting systems, data tracking, and operational tools
• Knowledge of safety standards and regulatory compliance

Work Environment

• Flexible schedule required, including nights, weekends, and holidays during snow events
• Ability to work in extreme weather conditions
• Combination of field operations and administrative responsibilities

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com