Customer Support Specialist Bilingual in French

ABC Fitness seeks a Bilingual Customer Support Specialist to provide exceptional service, focusing on French-speaking members. Thrive in a dynamic remote work environment while addressing client inquiries.

You will significantly influence our customer support by facilitating communication primarily in French, enhancing the overall support experience across Canada. In this role, efficiency is key as you resolve inquiries, document processes, and collaborate with teams to handle escalated issues. Your success will elevate customer satisfaction and contribute to team goals.

Key Responsibilities:

• Handle a high volume of phone, email, and chat interactions
• Provide professional support in both French and English
• Ensure a personalized experience for French-speaking clients
• Maintain accurate records of customer interactions
• Strive to meet Key Performance Indicators (KPIs)

Requirements

• Fluency in French (Quebecois) and English
• Excellent communication and engagement skills
• Experience in managing multiple tasks
• Strong attention to detail
• Proficient in Microsoft Office applications

Be a part of ABC Fitness's commitment to quality customer service in both languages.