Role Overview
Aavesh Enterprises is hiring a internship Customer Support: BPO / KPO. This is a full-time role in Maharashtra. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Summary
We are looking for a dedicated and customer-focused Customer Support Executive to manage customer queries, resolve issues, and deliver excellent service across voice, email, or chat support channels. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to handle customer interactions efficiently in a fast-paced BPO/KPO environment.
Key Responsibilities:
Handle inbound and/or outbound calls, emails, or chat interactions with customers
Address customer inquiries, complaints, or service requests in a timely and professional manner
Provide accurate information regarding products, services, billing, orders, or technical issues
Escalate unresolved issues to the appropriate departments as needed
Maintain records of customer interactions and transactions using CRM tools
Follow communication scripts, processes, and quality standards set by the organization
Meet performance metrics including call quality, resolution rate, TAT, and customer satisfaction
Stay updated with product knowledge, service updates, and company policies
Work in rotational shifts/weekends as required (based on process)
Required Skills & Qualifications:
Minimum HSC / Graduate in any discipline
0–3 years of experience in BPO/KPO customer support (freshers welcome)
Excellent verbal and written communication skills (English and/or regional languages)
Basic computer literacy and typing speed
Good listening and interpersonal skills
Ability to handle pressure and work in high-volume environments
Willingness to work in rotational shifts, including night shifts (if required)
Preferred Qualifications: Prior experience in international/domestic voice or non-voice processes Familiarity with CRM platforms (like Salesforce, Zendesk, Freshdesk, etc.) Multilingual capabilities are an added advantage Knowledge of specific domain processes (e.g., banking, e-commerce, healthcare, etc.)
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits
- Cell phone reimbursement
- Provident Fund
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Support: BPO / KPO position at Aavesh Enterprises?
Use the Apply button above to submit your application directly to Aavesh Enterprises. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support: BPO / KPO position at Aavesh Enterprises located?
This position is based in Maharashtra. Aavesh Enterprises has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support: BPO / KPO at Aavesh Enterprises earn?
Aavesh Enterprises has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support: BPO / KPO role at Aavesh Enterprises posted?
This role was posted on April 30, 2026 (44 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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