Operations Account Manager

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position has a base compensation range of CAD 85K to CAD 100K. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity, and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. The National Account Management Representative is focused on managing and developing strong relationships with existing key customers as well as acquiring new key customers within a country. The success of the role is driven by the promotion of tailored solution-oriented services across all Hellmann products and by a complex external and internal stakeholder management. Can be Vertical Industry Responsible. ESSENTIAL DUTIES AND RESPONSIBILITIES Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly Assures that all reports are provided and that the correct information as required by the customer is captured Reviews / establishes operational SOP’s for Products Sets up Customer within the different Hellmann IT systems to ensure operational handling, visibility (track & trace) and reporting together with the Customer Implementation & Business Process team. Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary Participates in quarterly review meetings with the customer, creates minutes of the meetings and actions the items to be improved or changed Assists the District Manager with identifying additional business opportunities Supports customer through developing PowerPoint presentations for monthly, quarterly or annual customer meetings Ensures all product operations for assigned account are compliant to internal HWL policies and external government regulations Performs timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad Debt Ensures product operations within assigned territory meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP) Ensures product operations meet minimum customer service levels at minimal cost to HWL through effective procurement and routing Meets volume and top line product revenue growth targets for assigned account Initiates and leads yield improvement process for business below or above target levels Ensures all financial and quality controls and audits are completed accurately and on-time Works with District personnel and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to save money, reduce costs, or improve reliability Takes ownership of and professionally oversees customer escalations in conjunction with District or Sales Performs role of product subject matter expert when communicating with customers in a variety of settings Leads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk Performs operational tasks when need arises Performs other duties as assigned SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports. EDUCATION AND EXPERIENCE Bachelor’s degree (B.A.) in business or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement Minimum seven years overall freight forwarding experience with a focus on account management 2 to 4 years customer facing or key account management experience preferred Aptitude for sales and experience managing customer expectations Completion of any industry related KNOWLEDGE, SKILLS & ATTRIBUTES Financial acumen to drive account management strategy Results-oriented – drives strategy and execution Leadership – demonstrates professionalism Customer-focused Organizational skills Time management and prioritization Adaptable / flexible to high-pressured environment Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet Strong written and verbal communication skills in English in order to present information to internal customers and management in a professional setting Analytical skills / problem-solving ability Presentation skills Strong negotiation skills Knowledge of Hellmann products, and Partner network preferred PHYSICAL DEMANDS Frequently required to stand, and walk Regularly required to sit for extended periods Regularly uses arms to reach, hands and fingers for computer and phone use Speaking clearly and listening for heavy phone contact Requires close-up and computer screen distance vision ability The position may require occasional overnight travel Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics are similar of those of an office setting with various office equipment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY! We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired. You did not find the right position for you? Join our Talent Community and we'll get in touch if there's a role that could be a good fit for you.