Customer Success Engineer

<div class="content-intro"><p>About <strong>Zscaler</strong></p> <p>Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an <strong>AI-forward enterprise</strong>, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.</p> <p>Here, <strong>impact in your role matters more than title</strong> and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value <strong>constructive, honest debate</strong>—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on <strong>customer obsession</strong>, collaboration, ownership, and accountability.</p> <p>We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.</p></div><p data-path-to-node="0">We are looking for a Customer Success Engineer to join our AMS Customer Success Engineering organization in Costa Rica, reporting to the Manager, Customer Success Engineering. You will be part of a global, customer-focused team dedicated to delivering high-impact experiences and solving complex customer challenges. By using data and insights, you will provide expert support to help customers achieve their goals and maximize value from our technology while fostering a customer-centric culture that drives adoption and growth.</p> <p data-path-to-node="1"><strong data-path-to-node="1" data-index-in-node="0">What you’ll do (Role Expectations)</strong></p> <ul data-path-to-node="2"> <li> <p data-path-to-node="2,0,0">Partner with Customer Success and Sales teams to drive customer outcomes and value across segments</p> </li> <li> <p data-path-to-node="2,1,0">Lead technical workshops with large customers and provide environment-specific recommendations to increase value realization</p> </li> <li> <p data-path-to-node="2,2,0">Present at customer events, such as User Groups, on best practices, use cases, and recommendations across Zscaler technologies</p> </li> <li> <p data-path-to-node="2,3,0">Deliver internal technical enablement sessions to Customer Success Managers to help scale adoption through training and adoption playbooks</p> </li> <li> <p data-path-to-node="2,4,0">Work cross-functionally with Customer Success, Product Engineering, and Support teams to ensure seamless service delivery</p> </li> </ul> <p data-path-to-node="3"><strong data-path-to-node="3" data-index-in-node="0">Who You Are (Success Profile)</strong></p> <ul data-path-to-node="4"> <li> <p data-path-to-node="4,0,0">You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.</p> </li> <li> <p data-path-to-node="4,1,0">You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.</p> </li> <li> <p data-path-to-node="4,2,0">You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.</p> </li> <li> <p data-path-to-node="4,3,0">You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.</p> </li> <li> <p data-path-to-node="4,4,0">You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.</p> </li> </ul> <p data-path-to-node="5"><strong data-path-to-node="5" data-index-in-node="0">What We’re Looking for (Minimum Qualifications)</strong></p> <ul data-path-to-node="6"> <li> <p data-path-to-node="6,0,0">Deep experience in a customer-facing technical role, such as Solutions Engineering, within enterprise organizations</p> </li> <li> <p data-path-to-node="6,1,0">Proven ability to simplify and tailor complex technical messaging for technical, management, and executive audiences</p> </li> <li> <p data-path-to-node="6,2,0">Strong capability to translate technology features into business impact to support value realization conversations</p> </li> <li> <p data-path-to-node="6,3,0">Professional-level English communication skills, both written and verbal</p> </li> </ul> <p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">What Will Make You Stand Out (Preferred Qualifications)</strong></p> <ul data-path-to-node="8"> <li> <p data-path-to-node="8,0,0">Subject matter expertise in two or more areas including Internet/security protocols, Authentication/SAML, Web-based infrastructure, or AI Security</p> </li> <li> <p data-path-to-node="8,1,0">Demonstrated discovery and influencing skills with evidence of driving meaningful adoption and value realization</p> </li> </ul> <p>#LI-Hybrid #LI-IA1</p><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.</p> <p>Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:</p> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> <p>Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits <a href="https://www.zscaler.com/careers">here</a>.</p> </div> <p>By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.</p> <p class="p1">Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. <em>See more information by clicking on the </em><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf"><em>Know Your Rights: Workplace Discrimination is Illegal </em></a><em>link.</em></p> <p>Pay Transparency</p> <p>Zscaler complies with all applicable federal, state, and local pay transparency rules.</p> <p>Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</p></div>