Associate Customer Success Manager (FNSS)

Associate Customer Success Manager

Flashpoint National Security Solutions (FNSS) is seeking a high-tenacity Associate Customer Success Manager to serve as the tactical nerve center for our most discrete mission partners. In this high-impact role, you will act as a strategic trusted advisor, translating complex threat intelligence into actionable mission outcomes for partners across the national security landscape. You will balance a dynamic portfolio of high-priority requirements, leveraging your impeccable eye for detail and superb judgment to eliminate friction and ensure maximum adoption of our elite intelligence capabilities. This is a unique opportunity for an ambitious professional with a "mission-first" mantra to operate with high independence, influence internal product evolution, and force-multiply the efforts of global security teams in a rapidly scaling, industry-leading organization.

We have a role for you if, you:

• Translate critical mission partner requirements into executable intelligence objectives; proactively anticipate and mitigate operational friction points and complex intelligence challenges specific to the mission environment.
• Drive collaborative mission integration by synchronizing efforts across internal and external stakeholdersincluding intelligence analysts, operators, technical units, and interagency partnersto deliver precision solutions for complex mission challenges.
• Make sense of an infinite number of data points from across your mission partner portfolio to make recommendations on how products should be leveraged to maximize mission impact.
• Proactively anticipate team objectives in support of discrete mission partner needs, particularly in dynamic, high-stakes environments.
• Identify, synthesize, objectify, and prioritize intelligence problems while working cross-functionally to effectively mitigate those issues for our discrete mission partner base.
• Are able to work independently, make rapid decisions, and recruit additional resources within the organization as needed to accomplish larger, complex and discrete mission partner goals.

What you will get to do on our team:

• Leverage your knowledge of Flashpoint's tools, datasets, and analytic capability, paired with a keen understanding of customer outcomes, to make Flashpoint an extension of the customer's intelligence team and maximize the attainment of customer goals.
• Develop a deep rapport with customers, building trust so Flashpoint can assist with their most sensitive and difficult challenges.
• Maintain Flashpoint's industry-leading reputation by handling diverse, urgent, and sensitive global requests with resourcefulness and expert judgment.
• Advocate for customers internally by communicating feedback and requirements to ensure Flashpoint products evolve with their needs. You will document and prioritize this input, collaborating with product managers and engineers to recommend mission-specific enhancements.
• Deliver tactical, operational, and strategic support to all customer levels to drive product adoption. You will train personnel on Flashpoint tools covering source collections, geospatial data, and APIswhile sharing best practices from our expert teams.
• You will use domain expertise to identify warm leads for sales and collaborate with FNSS Account Executives, Solutions Architects, and support teams to improve customer outcomes and drive expansion opportunities.

What you will achieve:

Within 30 days

• You will have learned about Flashpoint's vision, mission, strategy and culture
• You will meet with key stakeholders across the Flashpoint organization
• You will learn about Flashpoint's various product offerings
• You will be provided training on how we support our customers and attend customer calls with colleagues
• You will learn about your client base and how our tools support their mission and goals
• You will get an introduction to our technical data capabilities and integrations

Within 60 days:

• You will have completed training on all our products and services
• You will be assigned accounts and will start working customer requests and answer product related questions

By 90 days:

• You will have a robust understanding of the core uses cases within your assigned accounts
• You will be functioning independently in support of customer needs
• You will have a solid understanding of our technical data capabilities and the integration of those data sets

To be successful in this role, you will need:

• Cybersecurity, IT Security, Military, Law Enforcement, Government or Intelligence Community Experience is a plus
• Superb communication skills, both written and verbal
• A demonstrated ability to communicate at all levels of a