Live Chat Support Assistant-Remote

Location: Remote, Canada

Employment Type: Full-Time or Part-Time

Work Schedule: Flexible

About Zonda Home

Zonda Home is a provider of housing data, market research, and digital solutions that support builders, developers, and real estate professionals. The company focuses on delivering accurate information and dependable support that helps clients manage their operations and make informed decisions.

Position Overview

Zonda Home is seeking a reliable and customer-focused Live Chat Support Assistant to support client communication through online chat platforms. This role involves assisting customers with basic inquiries, providing accurate information, and ensuring a smooth and professional support experience.

This is an entry-level position suitable for individuals who are comfortable communicating in writing and can manage multiple tasks at once. No prior experience is required, as full training will be provided. The ideal candidate is attentive, organized, and able to maintain a professional tone while assisting customers.

Key Responsibilities

• Respond to customer inquiries through live chat in a timely manner
• Provide clear and accurate information about services and data
• Assist customers with basic questions and support requests
• Escalate more complex issues to the appropriate team
• Maintain accurate records of customer interactions
• Ensure a positive and professional customer experience
• Manage multiple chat conversations efficiently

Qualifications and Requirements

• Basic computer skills, including typing, email, and internet use
• Strong written communication skills
• Good attention to detail and accuracy
• Ability to multitask and manage time effectively
• Ability to follow instructions and work independently
• Reliable internet connection and home workspace
• No prior experience required, training will be provided

Compensation and Benefits

• Competitive pay based on schedule and performance
• Flexible working hours
• Fully remote position available across Canada
• Paid training and ongoing support
• Opportunities for growth into customer support or senior roles

Additional Benefits (Canada):

• Paid vacation and personal days
• Health and dental coverage, based on eligibility
• Canada Pension Plan, CPP contributions
• Employment Insurance, EI coverage
• Work-life balance support
• Remote work allowance, where applicable