Telecom Support Specialist

Job Title: Telecom Support Specialist II

Location: Washington, DC 20260

Duration: 06 Months Contract (Six-month extension expected)

Job Description

Client is seeking a Telecom Support Specialist to provide onsite technical support in Washington, DC. The role involves installing, troubleshooting, repairing, and maintaining telecommunications equipment, wiring, circuits, and network systems. The candidate will support voice/data communication, IP networks, and telecom infrastructure in telecom rooms and switching systems.

Responsibilities

• Install, maintain, and troubleshoot telecom equipment, network ports, Ethernet and fiber cabling, IP networks, LAN infrastructure, switches, UPS, Wi-Fi, and IPT phones.
• Manage device setup, moves, repairs, and inventory of telecom/network equipment.
• Establish and maintain voice and data networks, including configurations and integrations.
• Test circuits, equipment, and alarms; troubleshoot and resolve technical issues.
• Monitor network performance and maintain documentation and configuration diagrams.
• Troubleshoot outages, perform maintenance, and update network documentation.
• Handle service tickets, equipment moves, and setup requests.
• Provide customer support and maintain strong user relationships.

Scope:

• Work will be performed under the direction of the Endpoint Technology Support Manager and US Government Client TSS Project Leads.

Areas of Support:

• Onsite Telecom and Network Services
• Executive Leadership Support (White Glove Service)
• Must work onsite in Washington, DC.

Required Skills

• 2–5 years of deskside or onsite network/telecom support experience.
• Experience with Cisco-based WAN, LAN, and WLAN environments (routers, switches, wireless controllers, LWAP).
• Knowledge of network monitoring, troubleshooting, and enterprise tools.
• Basic understanding of WLAN technologies (802.11 b/g/n/ac) and security protocols (WPA2, EAP-TLS, 802.1x, AAA).
• Experience with RADIUS solutions (NPS preferred).
• Ability to manage service tickets and act as an escalation point.

Preferred Skills:

• Bachelor’s degree in a related field or equivalent experience.
• Certifications such as Network+, CCNA.
• Strong problem-solving, organizational, and communication skills.
• Experience with Cisco Wireless LAN Controllers and enterprise network tools.
• Familiarity with ticketing systems such as ServiceNow or Remedy.

Additional Provisions:

• Must be a US Citizen or Green Card holder.
• Must pass background check, drug screening, and credit check for security clearance.
• Limited international travel (less than 6 months in last 5 years).
• Overtime requires prior written approval.
• Business casual dress code required.