Customer Success Manager (Email Marketing & Outbound)
Zero Risk GrowthRole Overview
Zero Risk Growth is hiring a mid-level Customer Success Manager (Email Marketing & Outbound). This is a full-time role in Toronto. Part of Zero Risk Growth's Lifecycle hiring, posted 3 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
COMPANY OVERVIEW
Zero Risk Growth (ZRG) is a B2B lead?generation agency building some of the world's most advanced AI?powered outbound systems. Recognized by OpenAI for surpassing 100B tokens used and ranked Top 10 globally by Instantly.
We partner with high?performing businesses that have validated offers and are ready to scale. Our culture is built on extreme ownership, speed, transparency, and continuous improvement.
ROLE DESCRIPTION
The Customer Success Manager owns the client relationship end?to?end, driving retention, growth, and satisfaction across a diverse B2B portfolio (business brokers, financial services, marketing agencies, SaaS/tech, and more).
You'll lead onboarding, manage launches, coordinate with fulfilment, resolve issues quickly, and deliver monthly reporting. Because many clients rely on us for outbound performance, this role requires a strong understanding of email marketing, deliverability, and outbound campaign mechanics. It's a great fit for someone who thrives in a fast?moving, high?accountability environment.
CORE RESPONSIBILITIES
Serve as the primary point of contact and bridge between clients and the service team
Drive retention, satisfaction, and account growth through proactive relationship management
Build and manage client onboarding workflows
Track performance and prepare monthly reports
Resolve client issues quickly and professionally
Identify upsell and cross?sell opportunities
Lead client meetings, presentations, and check?ins
Gather client feedback and share insights with internal teams
QUALIFICATIONS
2+ years in account management, customer success, or relationship management
2+ years in outbound email marketing
Proficiency with GoHighLevel (campaigns, automations, pipelines, reporting)
Experience using Monday.com for workflow and project coordination
Strong command of email tools for campaign setup and deliverability
Executive?level communication with founders and C?suite stakeholders
Clear written and verbal communication across email, Slack, and Google Meet
Confident virtual presentation skills
B2B account management experience, including retention, upsell, and cross?sell
Ability to execute B2B outreach strategies using GoHighLevel
WHAT'S IN IT FOR YOU:
We believe great work happens when life inside and outside of work stays in balance. You can expect:
Fully remote work with complete location flexibility
Flexible time?off structure
Competitive compensation
Performance?based bonuses
Job Type: Contract
Location: Remote
Salary Range: $80,000 - $90,000 OTE
Frequently Asked Questions
How do I apply for the Customer Success Manager (Email Marketing & Outbound) position at Zero Risk Growth?
Use the Apply button above to submit your application directly to Zero Risk Growth. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager (Email Marketing & Outbound) position at Zero Risk Growth located?
This position is based in Toronto. Zero Risk Growth has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager (Email Marketing & Outbound) at Zero Risk Growth earn?
Zero Risk Growth has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager (Email Marketing & Outbound) role at Zero Risk Growth posted?
This role was posted on June 3, 2026 (3 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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