Microsoft Exchange Engineer

We require a Microsoft Exchange engineer - responsible for deploying, maintaining, and troubleshooting Microsoft 365 Exchange Online, our Microsoft Exchange servers, and related technologies.

Location - Gurugram/ Noida

Shift – 4:45 PM till 1:15 AM (and rotational every 4 th month for 8:00 PM till 4:00 AM)

Key Responsibilities

• Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance.
• Provide troubleshooting and resolution to complex problems and issues.
• Provides global support of our messaging platform s including Microsoft Exchange 2016; Microsoft 365 Exchange Online, email gateways, and Outlook client applications in support of our 32,000 users.
• Participate in rotational 24x7 On-Call support for critical outages and issues.
• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise.
• Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies.Comply with all corporate regulations and policies including hybrid (3-days in-office) work schedule.

Required Qualifications

• Bachelor's degree in computer science, Engineering, or related field; or equivalent work experience.
• 5 to 7 years of experience as a Microsoft Exchange engineer or administrator.
• In-depth knowledge of Microsoft Exchange Online, Microsoft Exchange Server 2019, 2016, and or 2013.
• Ability to proactively monitor the stability and performance of the messaging infrastructures and take appropriate corrective actions prior to an incident or problem occurring.
• Experience with Active Directory, DNS, SMTP, and other email protocols and standards .
• Proficient in PowerShell scripting and process automation.Strong written and verbal communication skills.

Preferred Qualifications

• Experience working in a highly regulated environment.
• Conceptual understanding of DMARC, DKIM, and SPF.
• Experience creating solutions using Microsoft Graph PowerShell SDK and or the Exchange Online management module.
• Experience with additional technologies including .NET Framework, JSON, REST, Outlook Add-in, transport agents.
• Experience with email security solutions such as anti-spam, anti-virus, encryption, and archiving.
• Certification in Microsoft Exchange or related technologies.
• Experience with Service Now or similar ITIL platform.