MDM-Intune SME

Job Description

Job Description: MDM SME (Mobile Device Management – Implementation & Transformation)

Job Title

MDM SME – Endpoint & Mobility Management

Job Summary

We are looking for an experienced Mobile Device Management (MDM) Subject Matter Expert to design, implement, transform, and transition enterprise endpoint management solutions across both mobile and desktop environments. The ideal candidate will have strong expertise in Unified Endpoint Management (UEM) platforms, including Microsoft technologies and various third-party device management tools. This role requires hands-on experience in enterprise mobility architecture, device lifecycle management, security compliance, automation, and the large-scale deployment of endpoint management solutions.

Key Responsibilities

Implementation & Deployment

• Design and implement Enterprise Mobility and Endpoint Management solutions.
• Deploy and configure MDM/MAM policies for mobile devices, tablets, and laptops.
• Implement zero-touch device provisioning using Autopilot and enterprise mobility platforms.
• Core Concept and understanding of Samsung Knox is mandatory as mentioned above.
• Knowledge on Active Directory or Azure AD, Roles, Permissions and Group Policy
• Knowledge of Samsung Knox/ManageEngine Endpoint Central, mobile device management, mobile application management.
• Integrate endpoint management platforms with identity and security solutions.

Transformation & Modern Workplace

• Lead endpoint modernization initiatives including migration from legacy device management systems to modern cloud-based management.
• Drive Windows device transformation from SCCM to Intune co-management or cloud-native management.
• Develop and implement mobile-first and cloud-first workplace strategies.
• Support enterprise digital workplace transformation programs.

Transition & Service Integration

• Lead knowledge transition from implementation to operations teams.
• Establish standard operating procedures (SOPs) and documentation.
• Support ITIL-based service transition and operational readiness.
• Provide L3 support and escalation handling.

Endpoint Security & Compliance

• Implement device compliance policies and security baselines.
• Configure conditional access and posture checks.
• Ensure endpoint devices comply with enterprise security policies and regulatory standards.
• Explain different types of enrollments in iOS, Android or windows device.

Automation & Optimization

• Automate device provisioning, application deployment, and patch management.
• Improve endpoint management efficiency through automation and scripting.
• Optimize endpoint performance and security posture.
• Microsoft Endpoint Configuration Manager (SCCM)
• Microsoft Intune
• Windows Autopilot
• ManageEngine Endpoint Central

Required Technical Skills

Endpoint & Device Management

• Remotely Managed Devices
• Create compliance rules for users and devices
• Control device features and settings
• Devices and data protection
• App protection policies
• Hybrid Autopilot
• iOS (DEP and Apple Configurator)
• Zero TouchAndroid (DA and AE),

Mobile Device Management Platforms

• Samsung Knox Manage / Knox Suite
• Workspace ONE (VMware)

Endpoint Lifecycle Management

• Device enrollment & provisioning
• Application packaging & deployment
• Patch management
• Device compliance policies
• Device inventory & monitoring

Microsoft Ecosystem

• Azure AD / Entra ID
• Conditional Access
• Microsoft Defender for Endpoint
• Windows 10/11 device management

Mobility & Security

• MDM / MAM policy configuration
• BYOD and corporate device management
• Data protection policies
• Mobile security compliance

Automation & Scripting

• PowerShell
• Endpoint automation
• Configuration baselines

Experience Requirements

• 10–15+ years in IT infrastructure and endpoint management.
• 5+ years of experience in enterprise MDM/UEM platforms.
• Experience in large-scale enterprise endpoint deployments (10,000+ devices).
• Proven experience in implementation, transformation, and transition projects.
• Experience working with global enterprise environments.

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Security Administrator
• VMware Workspace ONE Certification
• ITIL Foundation
• Microsoft Azure Certifications

Soft Skills

• Strong stakeholder communication and consulting skills
• Ability to lead enterprise transformation programs
• Strong documentation and knowledge transfer capabilities
• Experience working with global delivery teams

Key Deliverables

• Endpoint management architecture design
• MDM implementation and rollout plans
• Device security and compliance policies
• Operational documentation and transition artifacts
• Automation and optimization strategies

Responsibilities

Key Responsibilities

Implementation & Deployment

• Design and implement Enterprise Mobility and Endpoint Management solutions.
• Deploy and configure MDM/MAM policies for mobile devices, tablets, and laptops.
• Implement zero-touch device provisioning using Autopilot and enterprise mobility platforms.
• Core Concept and understanding of Samsung Knox is mandatory as mentioned above.
• Knowledge on Active Directory or Azure AD, Roles, Permissions and Group Policy
• Knowledge of Samsung Knox/ManageEngine Endpoint Central, mobile device management, mobile application management.
• Integrate endpoint management platforms with identity and security solutions.

Qualifications

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Security Administrator
• VMware Workspace ONE Certification
• ITIL Foundation
• Microsoft Azure Certifications

About Us

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.