IT Helpdesk/Desktop Support analyst

Job Description – IT Helpdesk/Desktop Support analyst

Key Responsibilities

• Active Directory & Identity Management
• User account creation, deletion, password resets, and account extensions.
• Generate and provide Active Directory reports as required.
• Deletion inactive user accounts using reports and PingID.
• Manage Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR)
• Microsoft Exchange & Office 365 Administration
• Create, modify, and delete mailboxes, distribution lists, and shared mailboxes.
• Domain, user, and mailbox provisioning.
• Troubleshooting MS Office (Outlook & Teams) issue.
• End-User Support
• Provide technical support for desktops, laptops, printers, hardware and application support (MS Teams, MS Office suite).
• Configure new systems and troubleshoot OS issues (Windows & Mac).
• Set up new user accounts, system access
• Install and update applications, drivers, and security patches.
• Maintain IT documentation and service tickets.
• Collaborate with vendors for issue resolution and escalations.