Field Support Engineer II

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Cleveland, OH area and will cover that territory.

What’s the role?

As a FSE II, you get to work with an astonishing team that plays a vital role Field Service of ODX equipment.

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.  Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Sound Interesting? Here’s what you’ll do:

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.

• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.

• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.

• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.

• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. 

• Support revenue growth through the promotion and retention of service agreements.

• Interface with customers in a professional, pleasant and calm demeanor.

• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

• Maintains company-issued test equipment and support tools, including spare parts. 

• Installation and maintenance of equipment at trade shows, as requested and required

Do you qualify?

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.  

• BS in Electronics, Engineering, or Computer Technology and related fields preferred. 

• A+ and Net+ certification preferred.

• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.

• Must be self-directed , able to work independently with limited management oversight.

• Must have good verbal and written communication skills.

• Must have strong computer skills.

• Must be able to pass required training to service fine mechanics and optics.  Ability to effectively service the equipment on which training is completed.

• Multiple project and time management skills are required.

• Extensive overnight travel is required by automobile and air.

• Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory.  The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.

• The position requires an average of four (4) hours driving for service calls, per day.  Must have a valid driver’s license and good driving record.  

• On occasion, must be able to lift up to 50 pounds.  Thirty percent of the average workday is spent standing or walking.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).