Customer Service Representative International Voice Process

Job Title: Customer Service – International Voice Process

Location: Jhandewalan, New Delhi - 110055

Shift: US Business Hours

Job Type: Full-Time

Department: Customer Service / Operations

Position Overview: We are hiring for multiple roles within our International Voice Process team across four specialized functions: Patient Collections, Appointment Scheduling, Cold calling, and Inside Sales. In this role, you will interact with US-based clients and patients via phone to provide exceptional service and contribute to the operational success of healthcare practices. You will be part of a dynamic, fast-paced environment where your performance and dedication to customer service will directly impact the success of both our clients and the patients they serve.

Key Responsibilities:

● Patient Collections:

a) Manage inbound and outbound calls to patients regarding overdue medical bills, payment arrangements, and account inquiries.

b) Provide detailed billing information to patients, explaining charges, payment plans, and insurance coverage.

c) Assist patients in resolving outstanding balances, offering payment solutions, and facilitating payment collections.

d) Communicate empathetically with patients, addressing concerns and working toward timely resolution of issues.

● Appointment Scheduling Team

a) Handle incoming calls to schedule, reschedule, and cancel appointments for patients with healthcare providers

b) Confirm patient details, verify insurance information, and accurately enter data into appointment scheduling systems

c) Provide clear information about appointment availability, policies, and related healthcare services

d) Follow up with patients to confirm appointments and ensure a smooth, timely scheduling process

● Inside Sales Team:

a) Engage with prospective patients and clients through inbound and outbound calls to introduce healthcare services, schedule consultations, and generate leads

b) Promote specialized services, answer inquiries, and build lasting relationships with new and existing clients

c) Utilize a consultative approach to sales by identifying clinics' needs and matching them with the appropriate healthcare services

d) Follow up on leads, book appointments, and facilitate the enrollment of patients or healthcare clients into relevant programs

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits

• Health insurance
• Provident Fund

Education

• Bachelor's (Preferred)

Work Location: In person