Senior Product Manager, Post Order Experience

Waltham, MAPosted 6 days ago

Role Overview

Xometry is hiring a Senior Product Manager, Post Order Experience. This is a full-time role in Waltham. posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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AgileB2BORUser ResearchSupply ChainLogisticsBenefitsXometry

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is seeking a Senior Product Manager, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry.

How You’ll Contribute:

Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows
Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency
Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met
Build and iterate on features that proactively address customer pain points and increase CSAT/NPS
Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty
Act as the voice of the customer internally and develop mechanisms to gather feedback at scale

What You'll Bring to Xometry:

5+ years of product management experience, ideally with B2B or transactional platforms
Experience with order management, fulfillment tracking, or support tooling preferred
Strong customer empathy and experience with user-centered product development
Familiarity with agile product development, data tools, and experimentation frameworks

The estimated base salary range for new hires into this role is $135,000- $175,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Xometry

Xometry

xometry.com

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Frequently Asked Questions

How do I apply for the Senior Product Manager, Post Order Experience position at Xometry?

Use the Apply button above to submit your application directly to Xometry. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Senior Product Manager, Post Order Experience position at Xometry located?

This position is based in Waltham. Xometry has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Senior Product Manager, Post Order Experience at Xometry earn?

Xometry has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Product Manager, Post Order Experience role at Xometry posted?

This role was posted on July 8, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.