Job Title: Service Desk Analyst

Location: Bhiwandi (on-site)

For 35 years, WWT has been helping the world’s biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don’t just sell hardware—we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work… so we must be doing something right.

Job Summary

The Service Desk Analyst will support internal end users around the globe for all Information Technology infrastructure components.

Responsibilities

• Respond to incoming requests via phone and ServiceNow tickets.
• Resolve 1st and 2nd level incidents
• Log and update incidents via ServiceNow, our ticket tracking application
• Provide Hardware/software support to internal customers.
• Provide incident routing and escalation to other teams within the organization.
• Assist in the delivery, installation and setup of new or reallocated technology.
• Administer/Troubleshoot accounts in the following systems: WorkspaceOne, Salesforce, WebEx, Active Directory, Office 365, Sharepoint, Oracle, and various other applications.
• Leverage internal (knowledge base) and external (support sites) resources to answer questions and resolve incidents.

Qualifications

• 1-2 years of experience in a Help Desk or Service Desk environment, or equivalent training and education.
• Should have good experience with hardware management, hardware troubleshooting, and handling hardware requests.
• Experience with Mac, Windows operating system.
• Excellent customer service, communication and analytical skills.
• Positive, professional, team player attitude.
• Strong work ethic and ability to self-motivate.
• Ability to organize and prioritize work in a fast-paced, changing environment.
• Technical aptitude with a focus on continuous learning and development.
• Functional knowledge of Apple and Windows Operating Systems.
• Experience with Microsoft Office products.
• Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician.

Benefits

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

World Wide Technology is an Equal Opportunity Employer.