Aviation Customer Service Specialist

Full Timeentry

MIAMI, FLPosted 5 weeks ago

Role Overview

World Kinect is hiring a entry-level Aviation Customer Service Specialist. This is a full-time role in MIAMI. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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OracleORLogisticsAtWorldKinectStrongerAviation

Job description

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Aviation Customer Service Specialist

Location: Miami, FL

About the Role

As an Aviation Customer Service Specialist, you will be at the center of World Fuel’s global customer operations, supporting aviation clients around the world in a fast-paced, high-volume environment.

This is a highly customer-facing role where you will manage incoming requests via phone and email, resolve real-time issues, and ensure a seamless experience for our clients. If you enjoy talking to people, solving problems quickly, and working in a dynamic setting, this role is for you.

Impact of the Role

You are often the first point of contact for customers, making your responsiveness and service critical to their overall experience. Your work directly impacts customer satisfaction, retention, and service accuracy.

What You Will Do

Handle high volumes of inbound phone calls and emails from global aviation customers
Provide real-time support, resolving urgent customer requests with accuracy and professionalism
Build strong relationships with customers by understanding their needs and delivering consistent service
Monitor fuel availability and communicate updates or disruptions to customers
Coordinate with Sales, Credit, Collections, Supply, and Billing teams to ensure seamless execution
Support customer accounts and identify opportunities to enhance service and performance
Adapt communication style to support a diverse, global customer base

What You Bring

Required

1 to 2 years of experience in high-volume customer service, call center, hospitality, airline, or similar fast-paced service environments
Excellent communication skills in English, both written and verbal
Comfortable being on the phone for a significant portion of the day while managing multiple customer interactions
Strong customer service mindset with the ability to build rapport quickly
High attention to detail and sound judgment
Ability to prioritize, multitask, and remain calm under pressure
Proactive, positive attitude with a willingness to learn
Confidence communicating with global customers
Ability to work independently and as part of a team
Valid passport

Preferred

Experience in aviation or exposure to global travel or logistics environments
Familiarity with aircraft types or aviation operations
Experience with Oracle or similar systems
Fluency in additional languages
Strong understanding of world geography

Education

High school diploma or GED required

Why Join World Fuel

Be part of a globally recognized leader in aviation fuel and services
Work in a fast-paced, customer-driven environment with real impact
Build valuable customer service, operational, and problem-solving skills
Gain exposure to international markets and customers
Benefit from strong internal mobility and career development opportunities

#WFS

#LI-GR1

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services, Inc.

About World Kinect

World Kinect

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Frequently Asked Questions

How do I apply for the Aviation Customer Service Specialist position at World Kinect?

Use the Apply button above to submit your application directly to World Kinect. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Aviation Customer Service Specialist position at World Kinect located?

This position is based in MIAMI. World Kinect has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Aviation Customer Service Specialist at World Kinect earn?

World Kinect has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Aviation Customer Service Specialist role at World Kinect posted?

This role was posted on June 11, 2026 (40 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Aviation Customer Service Specialist role at World Kinect entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements World Kinect has listed.