Account Manager - ShareGate

Your Role

As an Account Manager at ShareGate, you own the full revenue relationship with your accounts — leading renewals, uncovering expansion opportunities, and unlocking long-term value for a global portfolio of mid-market, large, and enterprise organizations. You act as a trusted advisor to IT teams navigating Microsoft 365 governance, surfacing their needs before they articulate them, guiding strategic conversations, and connecting our solutions to real outcomes. This is a high-impact, customer-facing role where your consultative mindset and ability to drive results will define your success.

Your impact:

• Drive growth across your account portfolio by leading renewals and identifying expansion opportunities (seat upgrades, cross-sell, Pro/Enterprise packaging) to increase overall ARR;
• Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion, using product usage data and engagement signals to get ahead of risk;
• Own strategic conversations with key contacts through a rigorous discovery approach that connects real IT challenges to the concrete outcomes ShareGate delivers;
• Strengthen multi-threaded relationships by coordinating with Technical Support, Product, and RevOps to align stakeholders and remove blockers to customer value;
• Continuously improve outreach performance by experimenting with messaging, sequencing, and approaches — and using AI tools (Claude, Gong, Outreach) to work faster and decide smarter;
• Maintain clean CRM hygiene in HubSpot to track pipeline, risks, and multi-threaded relationships so the team has accurate visibility into account health;
• Position Pro and Enterprise offerings in compelling, tailored ways to unlock greater value across the Enterprise segment.

Your Team

You'll join a high-performing, close-knit sales team where curiosity, experimentation, and impact are daily reflexes — not just values on a wall. We support each other, celebrate wins together, and learn from losses as a team. Customer engagement here is thoughtful, not transactional: we build long-term relationships, test new ideas, and measure what actually matters. Looking ahead, the team is focused on deepening proactive post-migration engagement, strengthening renewal rates, and unlocking more value in the Enterprise segment — all concrete opportunities to make your mark from day one.

What You'll Bring

• 2+ years of account management or sales experience in a target-driven environment;
• Strong verbal and written communication skills in English (French is an asset);
• Proven ability to deliver consultative, value-based customer experiences;
• Comfortable managing a dynamic pipeline and adapting to shifting priorities;
• Genuine curiosity for IT challenges and the Microsoft 365 ecosystem (governance, automation, adoption);
• Bonus: experience in SaaS, tech sales, or inbound-led sales; familiarity with HubSpot, Outreach, Gong, or similar CRM tools;
• Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit.

Most of this sounds like you? Apply.

What the Job Comes With

• Base salary: $75k to $90k.This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate's region to align with local market conditions.
  • Pay mix: 65% base salary, 35% variable
  • OTE: $115k–$138k
• LTIP program, share in Workleap's long-term growth.
• RRSP + Family health insurance + telemedicine + annual wellness budget.
• Flexible vacation policy.
• Remote work, with access to our Montreal office.
• In-person gathering twice a year.
• Claude access, for everyone.