Community Engagement & Moderation Manager

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Community Engagement & Moderation Manager supports community strategy and governance while serving as a primary liaison between Workday department representatives and customers. You will consult with business stakeholders on their community needs while ensuring users feel informed and empowered to meet their goals in the Community effectively. You will ensure that policies and processes are known and implemented throughout the day-to-day actions of all users. You will work hands-on with the Workday Community platform to build value, trust, gamify, and influence behaviour on the community. You will ensure that policies and processes are known and implemented throughout the day-to-day actions of all users. About the Role RESPONSIBILITIES Strategic Moderation & Triage: Manage community engagement programs and tactics, focusing on triaging member inquiries to the correct internal teams (Sales, Support, Product) to ensure timely resolution. AI-Enhanced Communication: Utilize and optimize AI tools to draft, refine, and automate responses to customers, ensuring a balance between efficiency and a personalized "human" touch. Policy Governance: Ensure that moderation policies and community guidelines are known and consistently implemented across all day-to-day user interactions. Cross-Functional Issue Resolution: Act as a liaison between Product, Engineering, and Support teams to creatively resolve complex issues surfaced within the community. Gamification & Influence: Work hands-on with the platform to build value and trust, using gamification strategies to influence positive member behavior and self-moderation. Performance Metrics: Track, quantify, and communicate campaign and moderation results, focusing on response times and member satisfaction.Manage community engagement programs, strategies, and tactics Engagement programs: Manage community engagement programs, strategies, and tactics while being able to also quantify and communicate results About You REQUIREMENTS A minimum of 3 years of professional experience in community member engagement or moderation strategies. QUALIFICATIONS Moderation Expertise: 3+ years of experience in community member engagement or moderation strategies, with a clear perspective on optimizing community performance. Technical Proficiency: Operational-level knowledge of community platform tools and familiarity with AI-driven content management and analytics. Analytical Decision-Making: Strong ability to analyze community data and synthesize results to provide actionable recommendations to stakeholders. Adaptive Communication: Superb communication skills with the ability to adjust tone and voice for various audiences, from technical engineering teams to high-level stakeholders. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. 🌟 Join Our Talent Community here! Stay connected with Workday: Get the latest news & content Be first to hear about new roles Never miss an opportunity 🌐 Career Site 💡 Benefits 🌟 Join Our Talent Community 📰 Workday Life Blog 🤝 Inclusion and Belonging 📄 Application and Interview Tips 🎓 Early Careers / Internships 📋Contractor Job Site 👩‍💻 Engineering, but brighter. 💼 Sales, but brighter. 🤝 CX & Consulting, but brighter. Visit our Career Site here. Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support. Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. 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