Responsibilities

We are looking for an exceptional Technical Instructor/Trainer, to join the Education and Training team. In this role, you will work closely with cross-functional teams to deliver high-impact instructor-led training—both virtually and in-person—for customers, partners, and internal teams. You will help people gain the skills and confidence to succeed with our platform by delivering engaging learning experiences.

This role requires a solid understanding of integration technologies, strong communication skills, and a passion for teaching and empowering others. Hands-on experience with iPaaS or AI solutions and a background in technical training or enablement is highly desirable.

In this role, you will also be responsible for the following:

• Education Program Development

  • Contribute to the design and development of training materials such as presentations, hands-on labs, and supporting documentation.

  • Deliver engaging training modules via Workato Academy, covering platform setup, configuration, integration, and troubleshooting.

  • Collaborate with instructional designers and subject matter experts to ensure training content is clear, accurate, and aligned to program goals.

• Training Delivery

  • Lead in-person and virtual training sessions for customers, partners, and internal teams.

  • Provide live demonstrations, guided labs, and practical exercises to reinforce learning.

  • Adjust delivery methods to support different learning styles and technical backgrounds.

• Certification & Assessment

  • Assist in the development and delivery of certification exams and assessments.

  • Support the maintenance and updating of certification content to reflect product changes and new features.

• Technical Support During Training

  • Provide guidance and assistance to training participants during sessions.

  • Help troubleshoot and resolve technical issues related to the Workato platform in the context of training.

• Continuous Improvement

  • Regularly update training materials to stay aligned with product updates and evolving best practices.

  • Gather and act on feedback from participants to continuously improve training content and delivery.

  • Stay current with trends in iPaaS and integration technologies to ensure training remains relevant.

Requirements

Qualifications / Experience / Technical Skills

• 3–5 years of experience in one or more of the following roles at a SaaS/iPaaS company:

• Technical instruction or training delivery

• Solutions engineering, consulting, or professional services

• Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, Informatica, or similar.

• Solid understanding of integration concepts, APIs, web services, and data transformation.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• Demonstrated experience delivering technical training or enablement programs, ideally in SaaS or cloud integration.

• Excellent communication and presentation skills with the ability to explain technical concepts clearly.

• Problem-solving skills and comfort with troubleshooting during training.

• Ability to work independently as well as in a collaborative team environment.

• Relevant certifications in iPaaS or related technologies are a plus.

Soft Skills / Personal Characteristics

• Enthusiastic and authentic communicator with a passion for teaching.

• Confident in facilitating interactive sessions and answering live questions.

• Skilled at engaging learners across varying technical skill levels.

• Comfortable presenting in English to global audiences (native or strong proficiency required).

(REQ ID: 2771)