Fulfillment Analyst (Burlington, ON)

About the position

The Fulfillment Analyst supports customer fulfillment strategies for Wolseley’s strategic accounts. This role helps ensure product availability, timely inventory flow, and strong service levels by coordinating replenishment, supplier follow-up, order fulfillment, reporting, and cross-functional issue resolution.

Responsibilities

• Support the execution of fulfillment strategies for assigned strategic accounts.
• Monitor backorders, inventory availability, allocations, supply constraints, and replenishment requirements, coordinating with stakeholders to achieve customer service and inventory KPIs.
• Coordinate inventory transfers, replenishment activities, deallocations, and recovery plans to support customer fulfillment.
• Follow up on open purchase orders, supplier delays, and purchase order ETA accuracy.
• Collaborate with Branch Operations, Distribution Centres, Purchasing, Demand Planning, Category Management, Sales, and vendors to plan and execute customer events, seasonal programs, and promotional activities.
• Prepare dashboards, scorecards, backorder reports, KPI updates, and customer performance summaries.
• Analyze fulfillment issues, inventory shortages, supplier delays, and service gaps to identify root causes and recommend corrective actions.
• Identify and implement process improvements to enhance customer service, inventory productivity, and operational efficiency.
• Support customer programs, promotions, new customer onboarding, seasonal demand planning, and strategic supply chain initiatives.
• Effectively communicate priorities, project updates, and status reports with internal and external stakeholders.

Requirements

• Bachelor’s degree in supply chain, Business, Operations, Engineering, Analytics, or a related field.
• 2 to 5 years of experience in supply chain, inventory planning, replenishment, fulfillment, purchasing, or customer service.
• Strong Excel skills, including pivot tables, reports, charts, and data analysis.
• Experience with ERP, replenishment, forecasting, or BI tools; Slim4, Power BI, and AS400 are assets.
• Strong analytical, problem-solving, communication, and relationship-building skills.
• Ability to work in a fast-paced environment, manage multiple priorities, and support cross-functional teams.

Nice-to-haves

• APICS, SCMP, CSCMP, or related designation is an asset.

Benefits

• 5% Bonus
• The total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable.
• Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role.