IT Help Desk Technician Supporting User Experience and Operations

Join as an IT Help Desk Technician and make technology accessible for all. Your mission is to deliver exceptional support, ensuring staff can effortlessly utilize necessary tools.

This customer-centric position requires a blend of technical proficiency and effective communication skills. As part of the Information Technology team, you will face challenges head-on, providing reliable solutions and creating how-to guides for users. Help maintain system functionality while fostering a culture of service excellence within a collaborative environment.

Key Responsibilities:

• Support account and device management for users
• Maintain and troubleshoot desktop systems and printers
• Document support interactions in the ticketing system
• Oversee quality review of escalated tickets
• Develop internal IT documentation for users

Requirements

• High school diploma or Canadian Adult Education Credential
• 3 years’ experience with Microsoft operating systems
• College diploma in computer science is preferred
• Familiarity with networking and Microsoft Active Directory
• Strong analytical and verbal communication skills

Empower users with your IT expertise, ensuring a seamless technology experience for all staff.

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