Experienced Help Desk Support Professional Ensuring Technical Excellence

Become a key player as an Experienced Help Desk Support Professional dedicated to resolving technology challenges. Your expertise will support users, empowering them to thrive in a tech-driven workplace.

This role focuses on providing comprehensive support for end-users, involving installation, setup, and maintenance of various hardware and software. You'll excel by providing timely and effective solutions while also documenting processes for continuous improvement. Collaborate within the IT team to enhance user satisfaction and operational success.

Key Responsibilities:

• Install IT equipment including desktops and mobile devices
• Manage user accounts and technical documentation
• Provide troubleshooting for hardware and printers
• Perform quality checks on help desk ticket escalations
• Conduct onboarding and offboarding user support

Requirements

• High school diploma or Canadian Adult Education Credential
• 3 years of experience with Microsoft operating systems
• Two-year college diploma in computer science preferred
• Experience with Windows Deployment Services beneficial
• Excellent communication skills and ability to simplify technology

Deliver unparalleled support and ensure seamless user experiences, driving operational excellence through your dedicated technical support.

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