Gift Shop Manager

Position Title: Gift Shop Manager

Location: 75 White Point #2, Hunts Point, Nova Scotia, Canada

Resort Division: Resort Recreation, Retail and Activities

Reports To: Recreation & Retail Manager

Employment Type: Full-Time (hours supplemented in off season in Recreation Dept.)

Position Overview:

The Gift Shop Manager is responsible for the day-to-day supervision of the shop including shift selling, staff scheduling and inventory. Hours of operation vary throughout the year; work schedule may vary Monday – Sunday. The successful applicant will be organized, detail oriented with a high level of focus on providing superior guest service.

Key Responsibilities:

· Organize all shop operations including merchandise display, pricing and sales margins.

· Allocate responsibilities to assigned personnel.

· Supervise staff and ensure product knowledge.

· Monitor stock levels and purchase inventory as required and or directed by Recreation & Retail Manager.

· Ensure the highest level of customer service is maintained.

· Plan and oversee in-shop promotions and displays.

· Sound knowledge of the local art and artisan community.

● Understand local artists and work with them to achieve their cooperation and trust. This is particularly important regarding consignment pieces.

● Communicate verbally and in writing with resort team regarding merchandise and store promotions.

● Prepare an online store for gift purchasing.

● Make presence known to customers when visiting the store (warm welcome and helpfulness).

● Interact with customers to obtain feedback on product quality and future inventory opportunities/likes.

● Respond to and handle customer concerns and complaints.

● Empower employees to provide excellent customer service.

● Develop and maintain store operational policies and work procedures.

● Work with Recreation & Retail Manager to create store business plan on annual basis.

● Ensure that applicable policies and procedures, regulatory ordinances, governing laws and generally accepted protocol and practices are followed.

● Work as part of a team to build strong relationships with local community and local businesses.

● Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program.

● Adhere to all environmental policies and programs as required

● Other duties as assigned

Qualifications

· Good communication skill.

· Understanding of exceptional customer service.

· Sales (selling) ability.

· Good people skills.

· Ability to motivate sales staff.

· Creative merchandising ability.

· Previous retail customer service experience an asset.

· Knowledge of local art community an asset.

Working Conditions

● Must be able to work flexible hours including evenings, weekends and holidays and fully prepared to accept supplement hours as a Recreation Associate.

● Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance

● Stand, sit or walk for an extended period or for an entire shift

● Reach overhead and below the knees, including bending, twisting and pulling

White Point Peach Resort is an equal opportunity employer committed to hiring a diverse workforce. WPBR is also committed to providing accommodation for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.

Pay: $22.00-$23.00 per hour

Work Location: In person