Lead Collections Associate

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Description / Qualifications

Job Summary

Responsible for administering and providing guidance and resolution for a wide variety of collection functions. Verify, research, and resolve issues regarding billing and posting variances. Provide oversight for day-to-day activities of the team.

Major Tasks, Responsibilities and Key Accountabilities

• Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract

• Compiles and maintains basic credit information about financial status of customer and status of collection efforts

• Reviews and monitors credit sources, credit files, customer applications, and delinquent accounts

• Maintains records on credit risks, delinquent accounts and incomplete files

• Reviews and submits adjustments and write-offs to management in accordance with company policy

• Serves as mentor and trainer for junior team members

Nature and Scope

• Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates.

• Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process.

• Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility.

Preferred Qualifications

Preferred Qualifications / Job Specific Details

Preferred Qualifications

• 5+ years progressively responsible credit and collections experience.

• Supervisory experience preferred.

• Familiarity with accounting principles and practical application within the collection environment.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay