Customer Service Agent, French Speakers
WheelyRole Overview
Wheely is hiring a Customer Service Agent, French Speakers. This is a full-time role in Dubai, Dubai, United Arab Emirates. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.
A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.
Responsibilities
- Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
- Protect our customer's time by adhering to operational SLAs
- Provide exceptional customer service by adhering to our rigorous luxury communication standards
- Maintain customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly and efficiently
- Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
- Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company
Requirements
Must-have:
- Passion for exceptional customer service
- Experience in a customer-facing role in the luxury service industry
- Excellent interpersonal and communication skills
- The ability to thrive in a fast-paced high volume contact center
- Fluency in both spoken and written English & French
- Flexibility, to be able to do shift work including nights and weekends, in the office
- Technically proficient
Nice to have:
- Experience in a call centre
What We Offer
- Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
- Competitive salary of AED 9,000 per month and quarterly KPI-based bonus
- Private medical insurance
- Best-in-class equipment
- Monthly credit towards Wheely journeys
- Professional development stipend
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
About Wheely
Frequently Asked Questions
How do I apply for the Customer Service Agent, French Speakers position at Wheely?
Use the Apply button above to submit your application directly to Wheely. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Agent, French Speakers position at Wheely located?
This position is based in Dubai, Dubai, United Arab Emirates. Wheely has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Agent, French Speakers at Wheely earn?
Wheely has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Agent, French Speakers role at Wheely posted?
This role was posted on July 9, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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