Role Overview
WhatJobs Direct is hiring a mid-level Technical Support Specialist - Tier 2. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Technical Support Specialist at our client's rapidly expanding software company, you will play a crucial role in resolving complex technical issues for our diverse customer base. Your responsibilities will include:
- Troubleshooting software defects and diagnosing hardware-software interactions
- Providing in-depth technical guidance to customers and Tier 1 support agents
- Managing and prioritizing incoming support tickets for timely resolution
- Escalating critical issues to engineering or development teams with detailed documentation and insights
The ideal candidate for this role will have a strong technical aptitude, including experience with operating systems (Windows, macOS, Linux), networking concepts, and common software applications. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools is essential. You should excel at explaining technical information clearly to users with varying levels of technical expertise and have a proactive approach to identifying recurring issues and suggesting improvements.
This fully remote position offers a dynamic work environment for individuals passionate about technology and customer service. Join us in delivering top-tier technical assistance and ensuring our clients maximize the value of our software solutions. As a Technical Support Specialist at our client's rapidly expanding software company, you will play a crucial role in resolving complex technical issues for our diverse customer base. Your responsibilities will include:
- Troubleshooting software defects and diagnosing hardware-software interactions
- Providing in-depth technical guidance to customers and Tier 1 support agents
- Managing and prioritizing incoming support tickets for timely resolution
- Escalating critical issues to engineering or development teams with detailed documentation and insights
The ideal candidate for this role will have a strong technical aptitude, including experience with operating systems (Windows, macOS, Linux), networking concepts, and common software applications. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools is essential. You should excel at explaining technical information clearly to users with varying levels of technical expertise and have a proactive approach to identifying recurring issues and suggesting improvements.
This fully remote position offers a dynamic work environment for individuals passionate about technology and customer service. Join us in delivering top-tier technical assistance and ensuring our clients maximize the value of our software solutions.
Frequently Asked Questions
How do I apply for the Technical Support Specialist - Tier 2 position at WhatJobs Direct?
Use the Apply button above to submit your application directly to WhatJobs Direct. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Specialist - Tier 2 position at WhatJobs Direct located?
This position is based in IN. WhatJobs Direct has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Specialist - Tier 2 at WhatJobs Direct earn?
WhatJobs Direct has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Specialist - Tier 2 role at WhatJobs Direct posted?
This role was posted on April 13, 2026 (56 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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