Senior Claims Adjuster, Property & Casualty

Our client, a prominent insurance provider, is seeking a highly experienced Senior Claims Adjuster to manage complex property and casualty claims in **Indore, Madhya Pradesh**. This role requires a thorough understanding of insurance policies, legal regulations, and claims investigation procedures. The Senior Adjuster will be responsible for evaluating insurance claims, determining coverage, investigating circumstances of loss, and negotiating fair settlements with policyholders and third parties. You will conduct on-site inspections, gather evidence, interview witnesses, and review relevant documentation to assess liability and damages accurately. Key responsibilities include managing a caseload of intricate claims, maintaining detailed claim files, and ensuring compliance with company policies and industry best practices. The ideal candidate will possess strong analytical and negotiation skills, with the ability to handle sensitive situations with empathy and professionalism. Building rapport with clients and providing clear explanations of the claims process are paramount. This position involves significant fieldwork and requires a candidate who is adept at managing their time and schedule effectively. Commitment to delivering exceptional claims service and upholding the integrity of the claims process is essential.

Responsibilities: Investigate, evaluate, and settle complex property and casualty insurance claims. Determine coverage based on policy terms and conditions. Conduct thorough investigations, including site inspections, evidence gathering, and witness interviews. Assess damages and liabilities accurately. Negotiate settlements with policyholders, claimants, and legal representatives. Manage a caseload of complex claims efficiently and effectively. Maintain detailed and accurate claim files and documentation. Ensure compliance with all applicable insurance laws and regulations. Provide clear and timely communication to all parties involved in the claims process. Identify potential fraud and follow appropriate investigation procedures. Liaise with legal counsel, repair services, and other third-party vendors. Provide exceptional customer service throughout the claims handling process. Qualifications: Bachelor's degree in Business Administration, Finance, or a related field. Minimum of 5 years of experience as a Claims Adjuster, with a focus on property and casualty insurance. In-depth knowledge of insurance policies, claims investigation techniques, and legal requirements. Proven negotiation and conflict resolution skills. Strong analytical, decision-making, and problem-solving abilities. Excellent written and verbal communication skills. Ability to conduct on-site inspections and manage fieldwork effectively. Proficiency in claims management software. Relevant adjuster licenses and certifications are required. High level of integrity and ethical conduct.