Remote Lead Field Service Technician - Specialized Equipment

We are seeking a highly skilled and experienced Lead Field Service Technician for a fully remote role, focusing on specialized equipment installation and maintenance. While the role is remote, it requires significant travel to client sites across various regions for on-site service delivery. The Lead Field Service Technician will be responsible for overseeing the installation, troubleshooting, repair, and preventative maintenance of complex industrial equipment. You will lead a team of technicians, providing technical guidance, training, and support to ensure high-quality service delivery. Key responsibilities include developing and implementing service protocols, managing spare parts inventory, and ensuring adherence to safety regulations and company standards. The successful candidate will possess a deep understanding of mechanical, electrical, and potentially software systems related to specialized industrial machinery. Experience with diagnostic tools, schematics, and technical manuals is essential. You will be the primary point of contact for clients requiring advanced technical support and will play a crucial role in ensuring customer satisfaction. This role requires exceptional problem-solving skills, the ability to work independently, and strong communication and interpersonal skills. A technical degree or certification in a relevant field (e.g., Mechanical Engineering Technology, Electrical Engineering) and a minimum of 8 years of experience in field service and technical support, with at least 2 years in a lead or supervisory capacity, are required. A clean driving record and willingness to travel extensively are mandatory. Join our dedicated remote team and be at the forefront of **Installation & Maintenance** services, ensuring our clients' critical equipment operates at peak performance.