Role Overview
WhatJobs Direct is hiring a entry-level Customer Success Manager - SaaS Platform. This is a contract hybrid role, based in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Customer Success Manager at our client's rapidly growing Software-as-a-Service (SaaS) company in Mysuru, Karnataka, your role is crucial in ensuring clients maximize the value they receive from the innovative platform. You will be the primary point of contact for a portfolio of clients, guiding them through their journey and ensuring their long-term satisfaction and success.
Key Responsibilities:
- Develop and maintain strong, long-term relationships with assigned clients.
- Onboard new clients smoothly to the platform.
- Proactively monitor client health and engagement, identifying risks and opportunities.
- Drive product adoption and utilization through client education on platform features.
- Conduct regular business reviews (QBRs) with clients to assess value realization and identify areas for improvement.
- Manage contract renewals to ensure high retention rates.
- Identify and pursue upsell and cross-sell opportunities within your client base.
- Collaborate internally with sales, product, and support teams to enhance the client experience.
- Gather client feedback to inform product development and strategic decisions.
- Create and deliver training materials and documentation to support client success.
- Analyze client data to identify trends and provide actionable recommendations.
- Contribute to departmental goals and strategies in hybrid team meetings.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in the SaaS industry.
- Proven track record of managing client relationships, driving adoption, and achieving retention goals.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Ability to understand technical concepts and explain them clearly to non-technical audiences.
- Proactive, organized, and detail-oriented with strong time management skills.
- Ability to thrive in a dynamic, fast-paced hybrid work environment.
Join our client in delivering exceptional value and fostering lasting partnerships from our Mysuru base. As a Customer Success Manager at our client's rapidly growing Software-as-a-Service (SaaS) company in Mysuru, Karnataka, your role is crucial in ensuring clients maximize the value they receive from the innovative platform. You will be the primary point of contact for a portfolio of clients, guiding them through their journey and ensuring their long-term satisfaction and success.
Key Responsibilities:
- Develop and maintain strong, long-term relationships with assigned clients.
- Onboard new clients smoothly to the platform.
- Proactively monitor client health and engagement, identifying risks and opportunities.
- Drive product adoption and utilization through client education on platform features.
- Conduct regular business reviews (QBRs) with clients to assess value realization and identify areas for improvement.
- Manage contract renewals to ensure high retention rates.
- Identify and pursue upsell and cross-sell opportunities within your client base.
- Collaborate internally with sales, product, and support teams to enhance the client experience.
- Gather client feedback to inform product development and strategic decisions.
- Create and deliver training materials and documentation to support client success.
- Analyze client data to identify trends and provide actionable recommendations.
- Contribute to departmental goals and strategies in hybrid team meetings.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in the SaaS industry.
- Proven track record of managing client relationships, driving adoption, and achieving retention goals.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Ability to understand technical concepts and explain them clearly to non-technical audiences.
- Proactive, organized, and detail-oriented with strong time management skills.
- Ability to thrive in a dynamic, fast-paced hybrid work environment.
Join our client in delivering exceptional value and fostering lasting partnerships from our Mysuru base.
Frequently Asked Questions
How do I apply for the Customer Success Manager - SaaS Platform position at WhatJobs Direct?
Use the Apply button above to submit your application directly to WhatJobs Direct. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Customer Success Manager - SaaS Platform role at WhatJobs Direct remote or in-office?
This is a hybrid role based in IN. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Customer Success Manager - SaaS Platform at WhatJobs Direct earn?
WhatJobs Direct has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager - SaaS Platform role at WhatJobs Direct posted?
This role was posted on April 9, 2026 (60 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Success Manager - SaaS Platform role at WhatJobs Direct entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements WhatJobs Direct has listed.
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