Technical Business Analyst, Digital & AI Solutions

Job Description

WGL Energy - Technical Business Analyst, Digital & AI Solutions

Reporting to the Manager, Innovation, the Technical Business Analyst, Digital & AI Solutions serves as the key link between business stakeholders and technology teams, driving system improvements, digital transformation, and AI innovation across the organization.

What You'll Do

• Partner with business and technical teams to gather, analyze, and document business requirements, process maps, user stories, functional specifications, and acceptance criteria.
• Act as a trusted liaison between Sales, Billing, Operations, Marketing, Customer Experience, and Digital teams to ensure alignment on priorities and deliverables.
• Support projects through the full software development lifecycle, including planning, design, development, testing, implementation, and deployment.
• Participate in Agile delivery activities, backlog management, and solution design discussions.
• Coordinate with cross-functional stakeholders to help ensure projects remain on scope, schedule, and budget.
• Lead User Acceptance Testing (UAT), defect management, and solution validation to ensure business and technical requirements are met.
• Conduct process and gap analyses to identify opportunities for continuous improvement and operational efficiency.
• Create and maintain process documentation, SOPs, training materials, and support change management and user adoption initiatives.
• Support enhancements and integrations across enterprise platforms, databases, reporting systems, legacy applications, and emerging technologies.
• Build and maintain reports and dashboards using tools such as Power BI and Tableau to support data-driven decision making.
• Ensure data integrity through data validation, governance, and user training.
• Identify, design, and implement AI and automation solutions using Microsoft Copilot, Copilot Studio, Power Platform, and related technologies.
• Monitor and optimize AI solution performance, adoption, and business impact.
• Promote responsible AI practices, including data governance, security, compliance, and ethical use of AI technologies.

What You'll Bring

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.
• 3+ years of experience as a Business Analyst, Technical Analyst, or similar role.
• Experience in the energy, utilities, retail energy, or financial services industry is preferred.
• Experience gathering requirements, writing user stories, managing backlogs, and supporting testing and UAT.
• Knowledge of Agile, Hybrid, or Waterfall delivery methodologies.
• Strong communication and stakeholder management skills with the ability to translate technical concepts for non-technical audiences.
• Experience creating documentation, SOPs, training materials, and delivering end-user training.
• Experience with enterprise platforms such as Salesforce, Oracle, or similar systems.
• Familiarity with reporting and analytics tools such as Power BI and Tableau.
• Exposure to system integrations, APIs, and data workflows.
• Experience using Jira, Azure DevOps, or similar tools.
• Experience with AI technologies such as Microsoft Copilot, Copilot Studio, Power Automate, ChatGPT, Claude, or similar platforms.
• Understanding of data governance, security, and responsible AI practices.

Compensation

We offer a competitive salary range of $95,400. - $ 135,425 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Why Join WGL Energy?

At WGL Energy, you'll help shape the future of digital transformation and AI-enabled innovation. You'll work with business leaders and technology teams to modernize processes, enhance customer experiences, and deliver impactful solutions that drive measurable business value.

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.