Lead Coordinator - Document Management

The Lead Coordinator supports the daily operations of the document management department by coordinating workflows, monitoring document processing activities, and ensuring compliance with company standards. This position serves as a liaison between team members and internal business partners, helping maintain operational excellence, improve processes, and support team productivity.

In this leadership-focused role, you'll serve as a key resource for team members, support daily workflow management, collaborate with Corporate Sales Support and Closing teams, and help ensure critical documents are processed accurately and on time.  The ideal candidate will possess strong organizational skills, administrative experience, leadership capabilities, and a commitment to delivering high-quality customer service.

What You Will Do:

• Coordinate daily document management and administrative workflows
• Monitor document queues to ensure timely processing and completion
• Review documents for accuracy, completeness, and compliance
• Serve as a primary point of contact for team questions, escalations, and workflow support
• Partner with Corporate Sales Support, Closing Officers, and cross-functional departments
• Prioritize workload to meet deadlines and service-level expectations
• Support implementation of department procedures and operational processes
• Track and report team productivity and performance metrics
• Identify workflow improvements that enhance efficiency and document quality
• Provide training, guidance, and coaching to team members
• Assist leadership with resolving operational issues and process challenges
• Promote a positive, collaborative, and high-performance team culture

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• 6 months to 1 year of document management, administrative support, records management, operations coordination, or related experience
• Equivalent combination of education and experience will be considered
• Strong customer service and organizational skills
• Previous lead, supervisory, team lead, or coordinator experience
• Experience working in document processing, contract administration, records management, mortgage, title, timeshare, hospitality, or corporate support environments
• High School Diploma or GED required
• Additional education or coursework in business administration, operations, or related fields is a plus

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.