Housekeeping Runner

Pay Rate: $16/hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

What You Will Do as the Housekeeping Runner:

You will provide essential support to the housekeeping department by ensuring timely delivery and retrieval of guest amenities, supplies, and equipment. This role responds promptly to service requests through HotSOS, maintains organized and well‑stocked storage areas, and assists with guest room needs such as linen delivery and bed‑making. The Runner also ensures proper handling of lost and found items, equipment, and keys while upholding safety standards and delivering exceptional customer service. Strong communication skills, attention to detail, and professionalism are key to success in this role. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

• Log into HotSOS on assigned devices to receive and respond to service orders for the assigned area.
• Pull service orders into “MyWork” immediately and maintain Service Level Agreements: 30 minutes for guest requests and 60 minutes for internal requests.
• Demonstrate customer‑centric service behaviors at all times, responding professionally and promptly to guest and owner requests or concerns.
• Deliver linens, cribs, highchairs, toilet risers, and shower benches, and offer to make beds when requested.
• Pick up used items and return them to operations for sanitation.
• Maintain housekeeping storage closets and equipment areas in a clean, organized, and well‑stocked condition.
• Ensure the proper use, security, and return of equipment and keys, including golf carts, devices, and hand trucks.
• Immediately report any damaged items to the supervisor or through HotSOS service orders.
• Maintain a safe working environment and follow all safety procedures.
• Assist other departments or areas as needed.
• Participate in training and assist fellow team members in their area as needed.
• Complete projects or tasks as directed by management.
• Represent Westgate Resorts professionally at all times through appearance, dress, and behavior.
• Promote Westgate Resorts’ philosophies and values to both team members and guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Valid driver's license.
• Must be able to regularly lift, pull, push, and/or move up to 50 pounds.
• Must be able to bend, stoop, stand, walk, kneel, crouch, crawl, climb stairs, for up to eight (8) hours.
• Ensures cleanliness, organization, and proper inventory levels.
• Clear and professional communication with guests and team members.
• Willingness to assist other departments and support team training.
• Comfortable using mobile devices for service orders and reporting.
• Maintains a polished appearance and respectful demeanor at all times.
• Ability to report issues and take initiative in resolving guest concerns.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.