Front Desk Agent

What you will do as Front Desk Agent: 

The Front Desk Agent is the welcoming face of the property, creating memorable first and lasting impressions for all arriving, in‑house, and departing guests. This role ensures the smooth daily operation of the front desk by delivering seamless registration experiences, attentive service, and accurate financial transactions. Front Desk Agents embody the property’s service culture by anticipating guest needs, resolving concerns with confidence, and collaborating across departments to deliver exceptional hospitality. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

As a Front Desk Agent, you will:

• Warmly greets guests, manages check‑in and check‑out processes, and assigns accommodations in accordance with established procedures.
• Provides personalized assistance by answering inquiries, offering recommendations, and following up promptly when additional information is required.
• Demonstrates empowerment in resolving guest concerns, taking ownership of service recovery to ensure satisfaction.
• Performs cashiering functions including settling folios, processing payments, and posting charges accurately.
• Handles reservations, confirmations, and modifications with attention to detail and efficiency.
• Transmits and receives guest communications via phone, email, text, and in‑person interactions with professionalism.
• Upholds service standards and property‑specific guidelines at all times.
• Maintains grooming and appearance standards to reflect the property’s brand image.
• Partners with housekeeping, concierge, and other departments to ensure guest and owner needs are met seamlessly.
• Actively promotes room upgrades and property amenities in alignment with availability and pricing guidelines.
• Projects an approachable, enthusiastic demeanor with positive tone, volume, and inflection in all guest interactions.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Schedule: Must work weekends and holidays, including night shifts (i.e., second shift).
• Previous experience in customer service or hospitality preferred but not required.
• Experience handling cash, credit card transactions, or using a point-of-sale system is helpful.
• Comfortable using phones and basic computer systems.
• Additional hospitality or customer service training is a plus.
• Availability for potential overtime.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.