Technology Support Specialist - Medical and Dental Education

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 13

The base salary will be $62,480 - $89,040 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow’s physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on the Western University campus and employs over 2,000 part-time and full-time faculty and over 1,500 staff.

Responsibilities

The Technology Support Specialist is responsible for providing first level support to the users of the Elentra learning management system. This system is used by all medical and dental undergraduate students as well as medical and dental residents and clinical fellows. This role also supports the administrative staff and faculty throughout Schulich School of Medicine & Dentistry in their use of Elentra. The role will work closely with the IT Specialists within the medical and dental program offices to support the technology necessary for maintenance and development of the Elentra system. The Technology Support Specialist will work closely with Schulich Information Services to support the testing of software and will collaborate to ensure appropriate procedures are implemented, and support the preparation and distribution of any related training documentation.

Qualifications

Education

• 3 year Community College diploma in an information technology field or a University degree with a minor in an information technology field

Experience

• 2 years of current computer support experience including working with a variety of application software, database software and platforms
• Relevant work experience providing IT project implementation support, including data management, analysis and reporting
• Preferred:
• Experience working within a complex healthcare education environment
• Previous experience providing training, support and guidance on database software and platforms
• Previous experience in administering web-based assessment/evaluation systems

Knowledge, Skills & Abilities:

• Knowledge of Medical and Dental Education Programs would be an asset
• Demonstrated project management and change management experience with large-scale IT projects
• Knowledge of Microsoft Office for development and posting of training videos
• Knowledge of the Elentra Learning Management Systems is preferred or other Learning Management Systems
• A commitment to ongoing learning and professional development with an ability and willingness to stay abreast of technological developments
• Ability to prepare and make presentations to colleagues and clients
• Excellent verbal and written communication skills and confidence dealing with all levels of an organization
• Ability to take initiative and work both independently or collaboratively with academic personnel and administrative staff and physicians
• Ability to process information with high levels of accuracy
• Creative problem-solving skills and sound professional judgment
• Exceptional organizational skills and the ability to manage activities effectively
• Ability to work well under pressure and use sound judgment in assessing projects
• Exceptional planning and organization skills with an ability to work in a fast-paced environment, meet tight deadlines, and adapt to growth and change
• Ability to manage multiple activities from conception to completion within prescribed timelines
• Knowledge of Western’s and Schulich’s policies and procedures would be an asset

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.