Customer Support Specialist

Join Our Team! Waterway is looking for enthusiastic Customer Support Specialists to join our dynamic team! Every day is an opportunity to shine and make a meaningful impact through exceptional customer service.

As a Customer Support Specialist, you will play a crucial role in ensuring that every customer's needs are met while enjoying a collaborative work environment. You'll have the chance to sell premium car wash services, Clean Car Club memberships, and trendy retail items. Your day will be varied and full of new experiences, whether at the car wash tunnel entrance, at the gas pumps, or inside our retail store.

Compensation: Average $23/hour ($19/hr base + up to $5/hr sales bonus).

Schedule: Flexible schedules available, including daytime, evening, mid-week, and weekend shifts to fit your availability.

Location: Waterway Flatirons/Broomfield - 44 W. Flatiron Crossing Dr. Broomfield, CO 80021. Additional locations across Denver available.

Highlights of Joining Us:

• People Focused Role: If you love helping others, this position lets you engage directly with customers and supportive teammates.
• Work Culture: Experience a fun and active environment with a friendly, team-oriented culture.
• Training and Development: We provide structured training to help you build valuable service and sales skills and advance your career.
• Flexible Scheduling: Work schedule will accommodate your availability.
• Perks and Discounts: Enjoy free car washes and discounts on fuel and merchandise.
• Tuition Assistance: We offer up to $10k/year in tuition assistance to support your education goals.
• Career Advancement: Benefit from a structured promotional path, cross-training opportunities, and a culture that promotes from within.

Waterway is proud to be recognized multiple times as a Top Workplace by USA Today and The Denver Post, as voted by our team members!

Your Qualifications:

• Bring a friendly and engaging attitude! A positive mindset and a drive for success are essential.
• No prior experience necessary, though experience in customer service, retail, or sales is preferred.

Minimum Requirements:

• Current and valid driver's license.
• Professional demeanor according to company policy.
• Ability to perform essential functions safely.
• Compliance with local/state health codes for food service/sales.
• Meet local/state age requirements for selling tobacco and alcohol.
• Complete all necessary training and certifications.

Your Responsibilities:

• Provide excellent customer service to ensure a positive experience for all customers.
• Effectively present and sell car wash services, memberships, and additional retail options to meet sales goals.
• Maintain a clean and organized environment inside and outside the store.
• Keep the convenience store stocked and efficiently manage inventory.
• Follow policies and procedures to ensure safety and compliance.

Physical Requirements:

• This role may require primarily outdoor work year-round in various weather conditions.
• Ability to stand for extended periods, lift up to 50 pounds, and perform tasks at a fast pace.
• Vision and hearing acuity to perform essential functions safely.
• Fluency in English for effective communication.

Waterway is an equal opportunity employer and celebrates diversity. We welcome applicants from all backgrounds and experiences.