Director, Operations Business Management - Media Insights

Position Summary...

What you'll do... Director, Business Management – Media Insights

About Walmart Connect:

With nearly 90% of U.S. households shopping with us every year, Walmart is deeply integrated into customers' lives and understands how they engage with products and brands throughout their shopping journey.

Walmart Connect helps brands connect with our customers more often and more meaningfully than ever before to accelerate shared growth. As the closed-loop media business of America's largest omnichannel retailer, Walmart Connect offers unparalleled opportunities for brands to

reach their desired customers no matter where, how, and when they shop.

More than media. Meaningful connections.

Does the idea of working for one of the fastest-growing, Fortune 1 company digital advertising platform providers excite you? This is that place.

About the Role

The Director of Business Management will serve as a strategic and operational leader within the Media Insights organization, reporting to a Senior Director. This role is responsible for driving organizational effectiveness through workforce strategy, financial planning, operational governance, and business performance management. The position will oversee the rhythm of the business while enabling scalable growth, operational discipline, and executional excellence across the organization.

Responsibilities

Strategic Planning & Business Performance

• Lead the development, tracking, and management of organizational OKRs and performance metrics.
• Establish reporting frameworks that provide visibility into business performance, operational health, and strategic progress.
• Partner with leadership to define organizational priorities, execution plans, and operational goals.
• Drive accountability and alignment across teams through measurable business outcomes.

Workforce Strategy & Resource Management

• Lead strategic resource management, ensuring talent and organizational capacity are aligned to evolving business priorities.
• Oversee headcount planning, workforce allocation, and organizational capacity forecasting.
• Develop scalable workforce strategies that optimize utilization, efficiency, and organizational agility.
• Manage offshore operational support teams and ensure effective delivery models and vendor alignment.

Financial Planning & Operational Governance

• Contribute to annual operating planning (AOP) processes, partner with finance and leadership teams to forecast capacity, headcount and budget needs.
• Monitor organizational performance and deliver actionable insights to leadership.
• Define and manage service policies, operational standards, and governance frameworks across the organization.
• Refine service reporting mechanisms to measure operational effectiveness and stakeholder satisfaction.

Process Optimization & Organizational Operations

• Lead process management and continuous improvement initiatives to increase organizational efficiency and scalability.
• Develop and refine workflows, governance models, and operational best practices across the organization.
• Lead the overall rhythm of the business, including operating cadences, leadership reviews, organizational planning, and cross-functional coordination.
• Ensure operational consistency, executional rigor, and continuous improvement across internal and partner-facing functions.

Leadership & Collaboration

• Lead and develop a high-performing business management and operations team.
• Foster strong collaboration across Media Insights, Finance, Operations, and partner organizations.
• Build a culture of accountability, operational excellence, and continuous improvement.

Qualifications

• 8+ years of experience in business operations, strategy, finance, resource management, or organizational leadership roles.
• Proven ability to lead operational transformation and process optimization initiatives.
• Success optimizing resource utilization across multiple different users and stakeholders.
• Experience managing offshore teams, vendor relationships, and contract governance.
• Demonstrated success driving OKR frameworks and organizational performance management.
• Experience in financial planning, AOP management, and headcount forecasting.
• Exceptional analytical, communication, and executive stakeholder management skills.
• Ability to operate strategically while driving tactical execution in a fast-paced environment.

Preferred Qualifications

• Experience supporting media, insights, analytics, or technology organizations.
• Strong understanding of organizational design, operating models, and scalable service delivery frameworks.
• Experience leading enterprise operational governance and business management functions.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $132,000.00 - $264,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - CertificationPrimary Location...

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.